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Carchex Customer FAQ

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What is Carchex's Phone Number?

The question we are asked most often is about how to talk to Carchex customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Carchex Customer Questions

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Coverage and Services

What services does Carchex provide?

Carchex offers several services aimed at helping consumers with vehicle protection and warranty choices. They provide vehicle...
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What types of vehicles does Carchex cover?

Carchex provides coverage for various types of vehicles including cars, trucks, vans, and SUVs, for both new and used models....
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Are there any limitations or exclusions to Carchex's coverage?

Carchex's coverage has limitations and exclusions, such as routine maintenance, pre-existing conditions, and modifications to...
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Does Carchex offer roadside assistance services?

Carchex may include roadside assistance in their vehicle service contracts, but this depends on the specific plan chosen....
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Can I purchase an extended warranty for a used vehicle?

Yes, extended warranties for used vehicles are available, including options from Carchex. These warranties can help cover...
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Extended Vehicle Protection

How does Carchex's extended vehicle protection work?

Carchex provides extended vehicle protection plans that cover mechanical and electrical components after the original warranty...
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How much does Carchex's extended vehicle protection cost?

Carchex offers a variety of extended vehicle protection plans with costs varying based on vehicle age, make, model, and chosen...
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Can I choose my own repair shop with Carchex's extended vehicle protection plans?

Carchex generally permits customers to choose their own repair shops under their extended vehicle protection plans, provided...
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What is the typical duration for Carchex's coverage plans?

Carchex provides a range of warranty plans that generally last from one to seven years. Coverage can also depend on mileage,...
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Do you cover pre-existing conditions under your warranty?

Carchex warranties generally do not include coverage for pre-existing conditions, meaning any mechanical issues present before...
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Warranty Policies

Can I transfer my Carchex warranty to a new owner if I sell my vehicle?

Yes, a Carchex warranty is generally transferable to a new owner when selling a vehicle, potentially increasing its value. The...
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Does Carchex offer financing options for extended vehicle protection plans?

Carchex does not have its own financing for extended vehicle protection plans but may collaborate with third-party lenders to...
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What is the cancellation policy for Carchex warranties?

Carchex's cancellation policy allows for cancellations anytime, with full refunds available within thirty days if no claims are...
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What is the process for filing a claim with Carchex?

Filing a claim with Carchex involves reviewing the service contract to confirm coverage, initiating the claim process by...
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Are there any maintenance requirements to keep my warranty valid?

Maintaining your vehicle according to the manufacturer's guidelines is essential for keeping your Carchex warranty valid....
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