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Candycrate.com Customer FAQ

Top Answers & How-to Guides

What is Candycrate.com's Phone Number?

The question we are asked most often is about how to talk to Candycrate.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Candycrate.com Customer Questions

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Payment and Discounts

What payment methods do you accept?

Candycrate.com offers various payment methods to enhance customer convenience, including major credit cards and potentially...
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Do you offer bulk discounts for large orders?

Candycrate.com often offers bulk discounts for large orders, ideal for events or businesses. Discount details can vary, so...
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Ordering and Shipping

Can I track my order?

Customers can usually track their order through a confirmation email that includes a tracking number or by logging into their...
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Do you offer international shipping?

Candycrate.com may offer international shipping to select destinations, but not all products are eligible. Policies and fees...
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How long does it take to process and ship an order?

At Candycrate.com, order processing typically takes one to three business days, followed by shipping times that vary based on...
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Can I cancel or change my order after it has been placed?

After placing an order on Candycrate.com, customers may be able to modify or cancel it, depending on timing and order status....
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Returns and Issues

What is your return policy?

Candycrate.com has a return policy that allows returns of unopened items within a set timeframe, although specifics can vary...
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What if my order arrives damaged or incorrect?

If an order from Candycrate.com arrives damaged or incorrect, customers should inspect the package and photograph any damage....
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Product Information

Can I customize a candy gift box?

Candycrate.com features an array of pre-made candy gift boxes, but for customization, it is advisable to review the website for...
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Are the candies on your website gluten-free?

Candycrate.com features a selection of gluten-free candies, but not all products are free from gluten. Customers should...
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Are there any age restrictions for purchasing candy?

Candycrate.com does not have specific age limits for buying candy, as it can be enjoyed by all ages. However, some items may...
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What if I have allergies or dietary restrictions?

When choosing treats from Candycrate.com, it is essential to take allergies and dietary restrictions into account. The website...
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