What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, we are here to assist you. At Candycrate.com, we take utmost care in packing and shipping your order, but in the rare event it arrives damaged or incorrect, please contact our customer service team immediately. We will work swiftly to resolve the issue and ensure your satisfaction. In case of damaged items, please provide pictures of the damaged products along with your order number for a prompt resolution. If your order is incorrect, we will arrange for a replacement or refund, as per your preference. We value our customers and their trust in us, and we are committed to making things right if any discrepancies occur.