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Candlebay.com Customer FAQ

Top Answers & How-to Guides

What is Candlebay.com's Phone Number?

The question we are asked most often is about how to talk to Candlebay.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer any discounts or promotions?

Yes, at Candlebay.com, we offer various discounts and promotions to provide great value for our customers. We believe in making fragrance...
Ask any question you have about Candlebay.com customer service, get an answer now.
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Ordering

How do I place an order?

To place an order on Candlebay.com, simply browse our online catalog and add the desired items to your shopping cart. Once you have...
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Can I cancel or modify my order after it has been placed?

Yes, you can cancel or modify your order after it has been placed, but there are certain conditions to keep in mind. If you need to...
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Payment

What payment methods do you accept?

We accept various payment methods to provide convenience for our customers. At Candlebay.com, you can make a purchase using major credit...
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Shipping

Do you offer international shipping?

Yes, Candlebay.com offers international shipping. We understand that our customers are located all around the world and we want to...
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How long does it take to receive my order?

At Candlebay.com, we strive to provide our customers with a seamless shopping experience. The delivery time for your order depends...
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Tracking

Can I track my order?

Yes, you can easily track your order on Candlebay.com. Once your order has been shipped, you will receive a confirmation email with...
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Returns

What is your return policy?

Our return policy at Candlebay.com aims to ensure complete customer satisfaction. If for any reason you are not satisfied with your...
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Gift Services

Do you offer gift wrapping services?

Yes, Candlebay.com is pleased to offer gift wrapping services. We understand the importance of making your gift extra special and our...
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Materials

Are your candles made from soy or paraffin wax?

Our candles are made from soy wax. We believe in using natural and sustainable materials to create our products. Soy wax is derived...
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Are your candles handmade?

Yes, all our candles are lovingly handmade with the utmost care and attention to detail. We take pride in creating each candle with...
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Products

Do you have scented candles available?

Yes, at Candlebay.com, we have a wide variety of scented candles available for purchase. Our scented candles come in various fragrances,...
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Promotions

Do you offer any discounts or promotions?

Yes, at Candlebay.com, we offer various discounts and promotions to provide great value for our customers. We believe in making fragrance...
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Help me with my Candlebay.com customer service issue

Ask any question you have about Candlebay.com customer service. We will do our best to get you answers right away.
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