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Caleres Customer FAQ

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Product Information

What brands are owned by Caleres?

Caleres owns several footwear brands, including Naturalizer, Dr. Scholl's, Sam Edelman, and Franco Sarto, each targeting...
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What sizing information does Caleres provide?

Caleres provides extensive sizing information, including detailed charts for different shoe sizes and widths, conversion...
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How does Caleres ensure the quality of their products?

Caleres prioritizes product quality through careful material selection and expert design, ensuring footwear meets high...
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What are the latest footwear trends according to Caleres?

Caleres highlights recent footwear trends that combine comfort, style, and sustainability. Athleisure is rising for its blend...
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Shopping and Orders

How can I shop for Caleres shoes online?

To shop for Caleres shoes online, visit their official website featuring a variety of brands and styles. Utilize filters for...
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How can I locate a Caleres store near me?

To find a Caleres store nearby, it is advisable to use the official Caleres website's store locator, where you can input your...
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Can I track my order status online?

Customers can track their order status online at the Caleres website. After placing an order, a confirmation email with...
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Sustainability and Ethics

Are there any sustainability initiatives at Caleres?

Caleres is dedicated to sustainability, focusing on reducing environmental impact through responsible practices. Their efforts...
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What steps does Caleres take to promote diversity?

Caleres emphasizes diversity and inclusion by establishing committees, engaging in targeted recruitment, investing in diversity...
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How does Caleres select its suppliers?

Caleres takes great care in choosing suppliers, emphasizing quality, sustainability, and ethical standards. The selection...
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Returns and Warranty

Does Caleres offer a warranty on their footwear?

Caleres does not typically provide a warranty for its footwear, but it supports quality assurance. Customers are encouraged to...
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What should I do if I receive a defective product?

If a customer receives a defective product from Caleres, they should check the return and exchange policy and initiate the...
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What is Caleres' return policy?

Caleres has a clear return policy that generally allows returns within about thirty days, requiring items to be in original...
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Discounts and Promotions

Does Caleres have a loyalty program?

Caleres has a loyalty program that rewards customers for their purchases and interactions, offering exclusive deals, discounts,...
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Does Caleres offer discounts for bulk purchases?

Caleres generally does not publicly advertise discounts for bulk purchases, though some programs may exist for businesses or...
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