Caffè Nero has an online tool that lets you check your Caffè Nero gift card balance. If you entered your gift card's information and found that the tool wouldn't load your card's balance or that it showed the wrong balance, then either there is a problem with your Caffè Nero gift card or with the gift card tool. You shouldn't try using your card again until you figure out the problem and get it fixed. This article will help you do that.
The simplest explanation is most often true. And in this case, the simplest explanation is that you simply entered the wrong gift card number and/or PIN. Try entering them again after double-checking that you are using the right numbers. They should be printed on your physical Caffè Nero card. They are located in the delivery email of your digital Caffè Nero card.
If the Caffè Nero tool won't even load your balance, see if you still have an internet connection. If you don't, the balance checker tool can't contact the Caffè Nero server to look up your card's information. If the connection isn't the problem, Caffè Nero's server probably is. You just need to wait for Caffè Nero's IT people to get the problem fixed. If they don't, Caffè Nero might not know the server is experiencing a problem. Report your experience to Caffè Nero to get things moving.
If the Caffè Nero tool shows a balance that is too low or even gone, you could have a serious problem. Check that your gift card isn't missing if it's a physical one. If it's gone, it's reasonable to suppose that someone stole it and used it.
If your card is digital, log into your Caffè Nero account and look at your transaction history. If you see records of purchases made with the gift card that you know you didn't make, someone could have hacked your account or at least gotten hold of your PIN and gift card number. Change your Caffè Nero password right away.
If you have reason to suspect your account was hacked or your card stolen, you should report the incident to a Caffè Nero representative. Do it during the day, in case you need to involve different departments in the report. You might also want to make a police report.
If you need help resolving your gift card issue, you should contact a Caffè Nero customer service agent by email or phone.
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