How Do I Request a Refund to a Gift Card from Caffe Nero?

If you bought something with your Caffè Nero gift card that you need to return, you need to know how to get a refund applied to your gift card. Keep on reading to learn more about it.

Caffè Nero's Return Policy

Caffè Nero has a very simple return policy. You can return anything you bought from Caffè Nero for any reason for a full refund, provided you make your return within 30 days. To qualify for a refund, items must be in their original condition with all of their original packaging and seals intact. However, exceptions may be made for purchases that were defective. The original shipping charges will not be refunded. The refund will automatically be applied to your gift card.

How to Make a Free Shipping Return

You can return any purchase by shipping it back to Caffè Nero without cost. Just contact Caffè Nero's customer service department, and the company will send you a return label. Once you receive it, you can attach it to the return package and ship it via the appropriate shipping company.

How to Mail Your Return Yourself

If you can't get the return label for some reason, or if you don't want to wait for it, you can mail your return back to Caffè Nero yourself. Just mail it to this address:

Caffe Nero
320 Congress Street
4th Floor
Boston, MA 02210

However, you will have to pay for the shipping yourself if you make the return this way.

When You Will Receive Your Return

In most cases, you should receive your refund within five business days of Caffè Nero receiving your return. However, sometimes it may take longer, especially if the return circumstances are unusual.

Contacting Caffè Nero

If you have any questions, or if you need help making the return, contact the Caffè Nero customer service department by phone or by email.