Updated July 4, 2025

Busch Gardens Customer FAQ

Recent Busch Gardens Customer Questions

I accidentally purchased 2 fun passes and intended on only 1

For issues regarding purchases like accidentally buying two fun passes, we recommend checking the refund or cancellation policy that applies to your tickets. You might be able to request a refund or adjust your order depending on the circumstances. Please refer to the guidelines provided on the ticket purchasing page for assistance with your situation.

Asked May 17, 2025 5:58 PM

Help me with my Busch Gardens customer service issue

Park Operations

What are the park's hours of operation?

Busch Gardens' hours of operation vary by season, special events, and holidays, generally opening between 10:00 AM and 11:00 AM...

Is there a shuttle service or transportation available to the park?

Busch Gardens does not have its own shuttle service, but guests have various transportation options. Visitors often drive to...

What transportation options are available for guests staying at nearby hotels?

Busch Gardens offers various transportation options for visitors staying at nearby hotels, including scheduled shuttle services...

How much does admission to Busch Gardens cost?

Admission prices to Busch Gardens vary based on location, time of year, and promotions. Single-day tickets can cost between...

Are there any discounts or special offers available?

Busch Gardens provides numerous discounts and special offers, including seasonal promotions, ticket packages, and reductions...

Can I purchase tickets online, and are there any advantages to doing so?

Tickets for Busch Gardens can be bought online, offering benefits like securing specific dates, saving money with discounts,...

Can I bring outside food and drinks into the park?

Generally, Busch Gardens does not allow outside food or drinks in the park, but exceptions exist for specific dietary needs....

Are pets allowed in Busch Gardens?

Busch Gardens generally prohibits pets in the park to ensure safety for guests and animals. However, trained service animals...

Are there height or age restrictions for certain rides?

Busch Gardens has specific height and age requirements for rides that can differ based on ride intensity. Guests should check...

Are there any restrictions on photography or filming in the park?

Busch Gardens has guidelines that permit personal photography but restricts the use of professional equipment without prior...

What are the rules regarding masks and health guidelines at the park?

Busch Gardens has set health guidelines that encourage mask use but do not mandate them in outdoor spaces. Masks may be...

Are there designated areas for smoking in Busch Gardens?

Busch Gardens has designated smoking areas throughout the park to reduce disruptions to guests. These areas are clearly marked...

Where can I find a map of the park?

Guests can access a map of Busch Gardens through its official website, which provides downloadable options detailing...

Is there a lost and found section in case I lose something?

Busch Gardens does have a lost and found area for guests to retrieve lost items, usually managed at the Guest Services Center....

What types of attractions and rides are available?

Busch Gardens provides a wide variety of attractions and rides suitable for all ages, including thrilling roller coasters like...

What entertainment shows and events are happening?

Busch Gardens presents a variety of entertaining shows and events that vary by season, providing experiences for all ages....

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Busch Gardens issues reported to GetHuman

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