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Broyhill Furniture Customer FAQ

Top Answers & How-to Guides

How do I Contact Broyhill Furniture Customer Service?

The question we are asked most often is about how to talk to Broyhill Furniture customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Broyhill Furniture customer service, get an answer now.

Recent Broyhill Furniture Customer Questions

Can we get replacement foam for our broyhill sectional seat cushions?

Yes, replacement foam for Broyhill sectional seat cushions is available. You may need to check with authorized retailers or upholstery shops that offer custom foam solutions to match your specific cushion dimensions and firmness preferences.
Asked Aug 14, 2025 9:10 PM

What is the phone number for customer service

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Mar 5, 2025 1:52 PM

I purchased the sectional in June 2025 and the fabric is stretched. It has balls formed on some areas of the fabric. One stationary cushion has torn off at the sewn seam and the cushions have not held up and sag.

We recommend checking the warranty information that came with your sectional, as it may cover issues like fabric stretching, pilling, or seam damages. If you believe your concerns fall under warranty coverage, please reference the warranty terms provided at the time of purchase or on the Broyhill Furniture website.
Asked Jan 16, 2025 9:04 PM

Can I buy a replacement cushion for a daybed canopy swing?

Yes, you can purchase replacement cushions for a daybed canopy swing. It's important to check the specifications and dimensions of your swing to ensure a proper fit. Broyhill Furniture offers a range of outdoor furniture accessories, including cushions, that may suit your needs.
Asked Oct 30, 2024 6:53 PM

how can I get missing hardware and instructions

For missing hardware and instructions, please check the packaging of your furniture, as some small parts may be located there. If you still need them, we recommend referring to the product listing on our website for additional resources. Many items also have downloadable assembly instructions available. If you need further assistance, there is a link to the most up-to-date contact information right here on this page.
Asked Oct 20, 2024 1:56 PM

Help me with my Broyhill Furniture customer service issue

Returns and Warranty

What is Broyhill's return policy?

Broyhill Furniture's return policy allows returns typically within thirty days of delivery for most items, provided they are...

What is the warranty on Broyhill products?

Broyhill Furniture provides a limited warranty that guarantees protection against defects in materials and craftsmanship, with...

What is Broyhill's process for handling damaged or defective items?

Broyhill Furniture has a structured method for addressing damaged or defective items. Customers should inspect their furniture...

Product Care and Materials

How long does Broyhill furniture usually last?

Broyhill furniture is renowned for its durability, with pieces lasting from seven to over twenty years based on type and care....

How can I care for and maintain my Broyhill furniture?

To maintain Broyhill furniture effectively, regular dusting with a soft cloth is key, along with occasional damp cleaning....

What types of materials are used in Broyhill furniture?

Broyhill Furniture uses a variety of materials, including hardwoods like oak, cherry, and maple for wooden pieces, as well as...

Does Broyhill offer eco-friendly or sustainable furniture options?

Broyhill Furniture is committed to eco-friendly practices, using sustainable materials like responsibly sourced wood and...

Purchasing Options

Where can I purchase Broyhill furniture?

Broyhill furniture is available at many locations, from large national retailers to independent stores. Customers can also shop...

Are Broyhill products available for bulk purchase or commercial use?

Broyhill Furniture mainly designs products for residential use, not bulk or commercial sales. While bulk options may be...

Customization and Design

Can I customize the design and fabric of Broyhill furniture?

Broyhill Furniture allows some customization of design and fabric across various collections, offering selections for...

Does Broyhill offer assembly services for their furniture?

Broyhill generally does not offer direct assembly services for its furniture, as items are designed for customer assembly....

Financing and Discounts

Does Broyhill offer financing options?

Broyhill Furniture provides financing options through partnerships with financial institutions, offering plans like deferred...

Are there any discounts or promotions currently available for Broyhill products?

Broyhill Furniture tends to have varying promotions and discounts depending on the season and collections. To discover current...

Delivery and Shipping

Can I track the delivery of my Broyhill furniture order?

Broyhill Furniture does not have a centralized delivery tracking system, as this often depends on the retailer. Customers...

What are the available shipping methods for Broyhill furniture?

Broyhill Furniture provides various shipping methods, including standard shipping for curbside delivery, threshold delivery for...
We look to the Broyhill Furniture issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Broyhill Furniture issues reported to GetHuman

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