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Braintree Payments Customer FAQ

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What is Braintree Payments's Phone Number?

The question we are asked most often is about how to talk to Braintree Payments customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Braintree Payments Customer Questions

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Integration and Setup

Are there any setup fees for Braintree?

Braintree Payments generally does not impose setup fees for merchants starting their services. They provide an easy onboarding...
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How do I integrate Braintree with my website?

To integrate Braintree with a website, one must first create an account for access to essential credentials. Then, select the...
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How can I test my Braintree integration?

Testing a Braintree integration is crucial for confirming functionality before launching. Developers can use a sandbox...
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Payment Methods and Currencies

What payment methods are accepted by Braintree?

Braintree Payments offers a variety of payment methods including major credit and debit cards like Visa, MasterCard, American...
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Is it possible to accept multiple currencies with Braintree?

Braintree Payments enables merchants to accept multiple currencies, which enhances payment flexibility and improves the...
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Fees and Payouts

What is the processing fee structure for Braintree?

Braintree Payments has a clear processing fee structure that typically includes a fixed percentage of around 2.9 percent per...
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What is the payout schedule for Braintree transactions?

Braintree Payments typically follows a two-day rolling payout schedule, where funds from transactions processed one day are...
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Business Types and Reporting

What types of businesses can use Braintree?

Braintree Payments is versatile and supports various businesses, including e-commerce retailers, mobile app developers, online...
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What reporting features does Braintree provide?

Braintree Payments equips merchants with comprehensive reporting tools through its Control Panel, which provides detailed...
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Mobile and Recurring Payments

Can I use Braintree for mobile payments?

Yes, Braintree supports mobile payments, allowing businesses to provide a smooth purchasing experience on mobile devices. By...
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Can I set up recurring billing with Braintree?

Braintree Payments enables merchants to implement recurring billing for subscription services. After integrating the payment...
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Security and Fraud Protection

Does Braintree offer fraud protection services?

Braintree includes fraud protection services within its payment processing offerings. Their Advanced Fraud Tools utilize...
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How does Braintree ensure transaction security?

Braintree Payments employs multiple security strategies to protect transactions and customer data, including encryption, PCI...
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Chargebacks and Transaction Issues

What should I do if my Braintree payment fails?

If a Braintree payment fails, check the error message for insights, ensure payment details are accurate, and consider trying a...
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How do I manage chargebacks with Braintree?

Managing chargebacks with Braintree involves promptly reviewing notifications through the Dashboard, understanding chargeback...
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We look to the Braintree Payments issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Braintree Payments issues reported to GetHuman

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