Braintree Payments Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Braintree Payments customer service, archive #1. It includes a selection of 4 issue(s) reported January 30, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am Edwin Ende, and I am looking to set up PayPal payment through Braintree. I am the lead developer at our startup. The issue I am facing is that when I create an account on Braintree and enter "Not existing company" in the company field as the company does not exist yet, the system deletes my account after about 30 minutes. This has happened at least two times in the last 72 hours with my email [redacted] How can I proceed with implementing Braintree when I do not have an existing company to provide information for? I can only create the company once our MVP (our app) is ready. The payment setup is the final step remaining. Is there a way to create an account without an existing company? Thank you for your assistance. Best regards, Edwin Ende
Reported by GetHuman-eende on Thursday, January 30, 2020 3:12 PM
I am requesting an immediate halt to all transactions related to my name and accounts, including emails and phone numbers, with my brother Theodore Thompson who was released from California Correctional Facility on July 18th. He goes by Theo and there have been multiple unauthorized invasions using my devices and sim cards linked to my marketing campaigns and gaming commissions, including IRS refunds and jackpots. His actions have led to confusion with changing addresses and contact information across various platforms. I have been struggling to regain control as he has information on multiple phone numbers and emails I have used. His proximity to me and association with individuals involved in illegal activities has caused significant distress. I can be reached at [redacted] or [redacted]. Unfortunately, I cannot provide my email address as he has access to everything. This situation has become all-consuming and overwhelming, impacting my financial stability and mental well-being. I plead for assistance to resolve this distressing ordeal.
Reported by GetHuman-oughbout on Saturday, July 23, 2022 1:05 AM
I am having trouble accessing my Braintree business account. Changing the password is not successful. The phone number provided is not working. I found another number online, [redacted], but no one is picking up. I keep getting an error message saying my account is locked out and to try again in 30 minutes.
Reported by GetHuman8644668 on Monday, October 2, 2023 2:40 PM
I need assistance setting up Two-Factor Authentication on Braintree. I chose SMS as the method, but I did not receive the code after entering my mobile number. The Help form requires a 14-16 digit Merchant ID Number, but I only have an 8 digit number on my reports, preventing me from submitting the form. I tried contacting support at [redacted], but my email bounced back. I am struggling to find a valid email address or contact number in the UK to speak to someone directly. Any help would be appreciated.
Reported by GetHuman8659662 on Friday, October 13, 2023 10:39 AM

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