What is your exchange policy for online orders?

Boston Proper has a straightforward exchange policy for online orders designed to ensure a smooth return process for customers. If customers wish to exchange an item they purchased online, they should be aware that the items must be returned within a specific time frame, typically within thirty days of receiving the order. Items should be in their original condition, unworn, unwashed, and with all original tags attached. This helps maintain the integrity of the products and ensures they can be resold. In many cases, customers may need to cover the shipping costs associated with returning the item unless the return is due to an error made by Boston Proper, such as sending the wrong item or a defective product. Once the item is received and inspected, customers can expect to receive their exchange promptly. For additional details, including how to initiate an exchange and specific instructions pertaining to particular items, it is advisable to visit the Boston Proper website. The website provides comprehensive information and guidance regarding their policies, including frequently asked questions that might address any other queries customers may have. By consulting the current web page, customers can gain clarity on the exchange process tailored to their needs.