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Bolt Bus Customer FAQ

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What is Bolt Bus's Phone Number?

The question we are asked most often is about how to talk to Bolt Bus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Bolt Bus Customer Questions

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Operations

Where does Bolt Bus operate?

Bolt Bus operates in various areas across the northeastern United States and the West Coast, linking key cities such as New...
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How early should I arrive for a Bolt Bus departure?

For a Bolt Bus departure, it is advisable to arrive at least thirty minutes early to allow for check-in and boarding. Some...
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Baggage and Pets

What is the baggage policy on Bolt Bus?

Bolt Bus allows each passenger one piece of carry-on luggage and a personal item free of charge, with specific size and weight...
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Can I bring my pet on Bolt Bus?

Bolt Bus does not allow pets to travel on their buses, except for trained service animals assisting individuals with...
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Can I bring a bicycle on Bolt Bus?

As of October 2023, Bolt Bus does not permit bicycles on board due to space and safety concerns. Travelers needing to transport...
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Amenities and Services

What is the seating layout on Bolt Bus?

The seating arrangement on Bolt Bus typically includes a two-by-two configuration, ensuring ample space and comfort with both...
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Is there Wi-Fi available on Bolt Bus?

Bolt Bus provides free Wi-Fi on its buses to keep travelers connected, enhancing their experience. However, service quality may...
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What amenities are available on Bolt Bus?

Bolt Bus provides various amenities to enhance passenger comfort, including spacious seating, power outlets, and complimentary...
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Tickets and Payments

Are there discounts available for group bookings?

Bolt Bus may offer discounts for group bookings, which can help save on travel costs for larger parties. The eligibility for...
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What are the accepted forms of payment on Bolt Bus?

Bolt Bus accepts various payment options, including major credit and debit cards like Visa and MasterCard. Mobile wallets such...
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What is the policy for changing or canceling a Bolt Bus ticket?

Bolt Bus allows ticket changes or cancellations up to twenty-four hours before departure for flexibility. Passengers can...
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Travel Policies

Are there any age restrictions for traveling alone on Bolt Bus?

Bolt Bus permits passengers aged sixteen and older to travel independently. Those under sixteen must be accompanied by a parent...
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What should I do if I left an item on the Bolt Bus?

If an item is left on a Bolt Bus, it is advised to act quickly by checking with the local terminal or customer service....
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