Bolt Bus Customer Service

Ways to contact Bolt Bus and solve common issues

Use Bolt Bus's Phone Number

Bolt Bus's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Bolt Bus

Contacting Bolt Bus customer support

Below you can compare and contrast the 3 ways to contact Bolt Bus by looking at which ones are the fastest and which ones other customers recommend the most for solving Bolt Bus customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Bolt Bus across the following channels: Phone, Web, Email.

Phone number / contactWaitVotes
Customer Service
2 mins11
Online Help at
Customer Service
< 15 hrs67
Customer Service
< 39 hrs5

Bolt Bus: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Bolt Bus.
What is the seating layout on Bolt Bus?
The seating layout on Bolt Bus is designed for maximum comfort and convenience. Our buses feature spacious and plush seats arranged in a 2-1 configuration. This means that on one side of the aisle, there are two seats together, while on the other side, there is a single seat. This layout provides ample legroom and personal space for passengers. Each seat comes with a foldable tray table, perfect for working or enjoying a meal on the go. Additionally, there are overhead compartments for storing carry-on items, and each seat is equipped with power outlets and USB ports, allowing you to stay connected and charged throughout your journey. With this convenient and comfortable seating layout, Bolt Bus ensures a pleasant travel experience for all passengers.
Can I bring a bicycle on Bolt Bus?
Yes, you may bring a bicycle on Bolt Bus, but there are a few requirements and limitations. Bicycles must be properly boxed or packed in a suitable carrying case to protect them and avoid damaging other passengers' items. The bicycle should not exceed the maximum dimensions allowed for checked baggage. Additionally, there is a nominal fee imposed for bringing a bicycle, which varies depending on the length of the trip. It's important to note that due to limited space, only a limited number of bicycles are allowed per trip and are subject to availability. Therefore, it is highly recommended to inform Bolt Bus in advance and make a reservation for your bicycle to ensure its accommodation.
Are there discounts available for group bookings?
Yes, Bolt Bus offers discounts for group bookings. Groups of 10 or more passengers can enjoy discounted fares when traveling together. This is a great option for family outings, school trips, corporate events, or any other group travel needs. To avail the discount, customers can easily contact Bolt Bus customer service or make a reservation directly through the website. Group bookings provide a convenient and cost-effective way to travel together, ensuring everyone arrives at their destination comfortably and affordably. With Bolt Bus, groups can experience a seamless and enjoyable journey while taking advantage of discounted rates designed to suit their specific needs.
What is the baggage policy on Bolt Bus?
The baggage policy on Bolt Bus allows passengers to bring one carry-on bag and up to three checked bags. The carry-on bag should fit in the overhead compartment or under the seat, with dimensions not exceeding 14 inches in height, 17 inches in width, and 25 inches in length. All checked bags must have a maximum weight of 50 pounds each and should be securely packed. Additional fees may apply for oversized or overweight bags. Bolt Bus is not responsible for lost or damaged baggage, so it is advisable to keep valuable items in the carry-on. Passengers should label their bags with their contact information. Overall, Bolt Bus provides a fair baggage policy that accommodates travelers' needs while ensuring the safety and comfort of all passengers.
What is Bolt Bus?
Bolt Bus is a popular and affordable intercity bus service that offers convenient and comfortable travel options. It provides a reliable and efficient transportation solution, connecting various cities across North America. Bolt Bus aims to provide a hassle-free experience for passengers by offering amenities such as free Wi-Fi, power outlets, and comfortable seating. With their state-of-the-art buses and experienced drivers, Bolt Bus prioritizes safety and ensures a smooth journey. Passengers can conveniently book their tickets online, choose their preferred seat, and enjoy direct routes to popular destinations. The company also offers reasonable fares and discounts for frequent travelers. By combining convenience, affordability, and quality service, Bolt Bus has become a preferred choice for travelers seeking a reliable and enjoyable intercity travel experience.
Where does Bolt Bus operate?
Bolt Bus operates in several cities across the United States, providing convenient and affordable travel options. Currently, Bolt Bus serves major metropolitan areas including Boston, New York City, Philadelphia, Baltimore, and Washington, D.C. Additionally, Bolt Bus expanded its routes to cover cities such as Hartford, Providence, Albany, Buffalo, and even Toronto in Canada. With its extensive network, Bolt Bus offers customers a reliable and efficient mode of transportation, connecting passengers to popular destinations along the East Coast. Whether you're planning a short trip or a longer journey, Bolt Bus strives to provide a comfortable and enjoyable travel experience, ensuring customers reach their desired destinations with ease.
Is there Wi-Fi available on Bolt Bus?
Yes, there is Wi-Fi available on Bolt Bus. We understand the importance of staying connected during your journey, so we offer complimentary Wi-Fi service onboard our buses. Whether you need to catch up on work, browse the internet, or simply stay connected to your loved ones, our reliable Wi-Fi ensures you can stay connected throughout your trip. So, sit back, relax, and enjoy your journey while being able to stay connected with our convenient and complimentary Wi-Fi service. Enjoy the benefits of Wi-Fi connectivity and make the most of your travel experience with Bolt Bus.
There's more!
Click below to show 3 more questions, answers, and complete guides to common Bolt Bus customer support problem.

Recent reasons customers contacted Bolt Bus:

I would like to change my ticket. I originally purchased a ticket for the wrong day Dec...
I have called customer service twice this morning to explain that I had an unfortunate...
I visited the site to purchase a round trip ticket. I am an individual with a disabilit...
My booking was c*********** it departed from *** n. Alameda st los Angeles ca at *pm T...
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Does GetHuman work with Bolt Bus?

GetHuman does not work with Bolt Bus's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Bolt Bus at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Bolt Bus's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Bolt Bus at a Glance

Bolt Bus has no chat option
Bolt Bus has 1 customer email
Bolt Bus has 1 help forum
Bolt Bus has no twitter handle
Bolt Bus has no facebook page
Contact information overview

Answered on this page:

Can I bring my pet on Bolt Bus?
What amenities are available on Bolt Bus?
Solutions to common issues

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