Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for

Contacting customer support

Below you can compare and contrast the 2 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
10 mins5
Online Help at
Customer Service
< 2 hrs89 top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
Can I bid on multiple items at the same time?
Yes, you can bid on multiple items at the same time on Our platform allows users to participate in multiple auctions simultaneously, maximizing your chances of winning the items you desire. By utilizing our bidding system, you can easily keep track of all your active bids and manage them conveniently. Whether it's jewelry, watches, or other luxury items, you are free to browse and bid on multiple auctions simultaneously. is designed to accommodate and enhance your bidding experience, providing a seamless process for you to bid on multiple items at once. So go ahead and explore our wide selection of auctions, and start bidding on multiple items simultaneously with ease!
Do you offer international shipping?
Yes, offers international shipping services. We understand that our customers come from all over the world, and we want to ensure that everyone can enjoy our products. Whether you're in Europe, Asia, Australia, or anywhere in between, we can deliver your purchases right to your doorstep. Our international shipping rates are competitive, and we work with trusted shipping partners to ensure your items arrive safely and on time. Please note that custom duties and taxes may apply depending on your country's regulations, and these additional costs are the responsibility of the buyer. Rest assured, is committed to providing a seamless international shopping experience for all our valued customers.
Is there a return policy for items purchased on
Yes, has a comprehensive return policy for items purchased on their website. If customers are not satisfied with their purchase, they can return it within 15 days of receiving the item. However, certain items, such as personalized or altered jewelry, cannot be returned. To initiate a return, customers need to contact's customer service and obtain a return authorization number. The item must be returned in its original condition, with all tags and labels intact. Once the returned item is received and inspected, a refund will be issued to the customer's original payment method, excluding any shipping charges. aims to provide a hassle-free and secure shopping experience, ensuring customer satisfaction with their return policy.
Are there any fees associated with bidding on
No, there are no fees associated with bidding on It is completely free to register, browse, and place bids on our auctions. We believe in providing a transparent and fair bidding environment for our users. The price you bid is the only amount you'll pay if you win the auction. However, please note that there may be additional charges such as shipping fees and applicable taxes, depending on your location and the item purchased. These charges will be clearly stated during the checkout process. We strive to ensure that our users have a seamless and cost-effective bidding experience on Happy bidding!
Can I cancel or retract a bid on
Yes, you can cancel or retract a bid on However, there are some conditions and limitations to be aware of. If there are 12 hours or more remaining until the auction ends, you can cancel or retract your bid by going to the "My Account" section and selecting "Cancel or Retract Bid". Please note that you may only cancel or retract your bid once every 30 days. If there are less than 12 hours remaining, you will not be able to cancel or retract your bid. It's important to carefully review all bidding details before placing a bid to avoid any potential cancellations or retractions.
How long do auctions on typically last?
Auctions on typically last for a duration of around 1-3 minutes. However, the length of an auction can vary depending on the item being auctioned. Some auctions may last longer if there is active bidding happening on particular items. auctions utilize a Fast Track system, which means that each bid placed adds a small amount of time to the auction clock, allowing other bidders a fair opportunity to participate. This feature ensures that auctions do not end abruptly and provides bidders with an adequate time window to place their bids. Overall, offers exciting and fast-paced auctions that allow users to win great deals on a wide variety of items in a short timeframe.
What happens if I win an auction on
If you win an auction on, congratulations! Once the auction ends, you will receive an email notification informing you that you won. In order to complete the purchase, you will need to go to your account page and proceed to the My Orders section. There, you will find your winning auction and can confirm the items you won. After confirming the order, you will have 7 days to make your payment. accepts various payment methods like credit cards, wire transfers, or PayPal. Once payment is made, the item will be shipped to you through FedEx or another trusted carrier.'s team ensures the utmost professionalism and timeliness in processing your order and delivering your won item safely to your doorstep!
There's more!
Click below to show 2 more questions, answers, and complete guides to common customer support problem.

Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has no chat option has no customer email has 1 help forum has no twitter handle has no facebook page
Contact information overview

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What payment methods are accepted on
Solutions to common issues

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