Bidz.com Customer Service Issues

I made a purchase on December 27, [redacted], and have been trying to track my order status since May. Despite several attempts to get information from bidz.com, they kept giving me the same generic response about my order being delayed due to a back-ordered supplier. After submitting seven complaint tickets, they finally responded, admitting they were no longer working with the supplier, canceling my order, and suggesting I dispute the charges with my credit card company for a refund. Unfortunately, by the time I contacted my credit card company, it was past the [redacted]-day dispute period. Bidz.com has stopped responding to my inquiries, and I have lost $[redacted]. I urge everyone to avoid purchasing from Bidz.com as it seems like a blatant scam. If you do decide to buy from them, make sure to dispute any issues with your credit card company within [redacted] days.

I was browsing rings on Bidz.com when I accidentally ended up being the top bidder without placing a bid. Despite trying to contact them by phone and sending three emails, I couldn't reach anyone to explain the situation. The item is now in my checkout cart even though I didn't intend to purchase it. I've been a customer in the past but had trouble logging in through Facebook this time. I plan to contact Bidz.com in the morning to resolve this issue. I want to assure you that I have no intention of buying or paying for the ring. I will also be contacting my credit card company to prevent any charges from Bidz.com. I'm quite frustrated with this experience.

In October, I won and paid $[redacted].00 for items. It's now November, but I haven't received anything. I contacted Customer Service. Lindsey G mentioned a refund within 5 days, but it's been 6 days with no refund. I emailed again and was told to wait another 2 days, but still no refund. I'm disappointed after being a customer for 15 years. I may need to involve my credit card company to dispute this. It's unfortunate that what used to be a trusted company now seems like an internet scam.

I recently received my jewelry order after waiting for six months, but was disappointed to see it arrived without a price tag. This is unusual as my previous orders from the past eight years have always included price tags. I am having trouble obtaining an RMA because the website does not allow me to request one, there is no chat option available, and my calls are not being answered. Additionally, when I tried to fax the necessary information, I encountered an error with the fax number provided. I will be returning the ring for a size 8 and will be documenting everything I send back, including taking a picture of the ring for exchange.

I have recently received two emails from bidz.com, however, they do not contain any valid email addresses. I successfully won an auction two days ago, but I am now being asked in these emails to verify my identity and share a photo of my debit card, with only the first and last digits visible. Due to the lack of a proper email address provided, I am unable to comply with this request. One email claims to be from their fraud department, while the other does not specify. I am concerned about the legitimacy of these emails, particularly since I shared my address during the purchase, and I fear that the funds transferred via my BankVic account may be at risk. This situation is causing me significant distress, especially after experiencing a severe health issue earlier this year. I urgently require assistance to address this matter. Sincerely, Leonie P. [redacted] Windemere Way Bindoon WA [redacted]

I have tried to contact customer service multiple times about a purchase but have been unsuccessful. I have verified that my billing address on your website is correct. I recently updated my address, and all my accounts now reflect the correct billing address you have on file. I am puzzled by the issue as I have not encountered this problem with other companies. Can you please clarify what the issue might be? Thank you. Regards, Gerlando B. --- Dear Gerlando, We deeply regret to inform you of the following issue. Unfortunately, we are currently unable to process refunds to your credit card as our payment processor has terminated our account access. To receive your refund promptly, we kindly ask you to contact your Credit Card Company or Bank and proceed with a refund/dispute for your original payment. We are prepared to assist you with any necessary documentation to facilitate the refund process through your financial institution. We understand the inconvenience this may cause and sincerely apologize for the situation. Although we are unable to offer direct assistance with the refund, we assure you that we will cooperate fully with your financial institution to expedite the process. We thank you for your valued patronage and appreciate your understanding. Sincerely, Bidz Customer Service Team

I purchased a pearl ring with diamond accents on June 8, [redacted], for $[redacted].51. The ring was scheduled for shipment in a few weeks, but I have not received it. I have repeatedly tried reaching their customer service line without success. My order number is [redacted]01. I have been a loyal customer for over a decade and have never experienced such poor service before. I request either a refund or expedited shipping of the ring. I am disappointed in the current situation. Please let me know how this issue will be addressed. - Maria A.

Since purchasing jewelry from Bidz.com in late [redacted], I have only received a portion of my order, with the rest still missing. After contacting customer service in early [redacted], I was informed by Amanda that the remaining items were delayed by the merchants. Subsequent follow-ups revealed that the merchants could not fulfill the order as promised, prompting me to request a refund via email. Despite reaching out to Bank of America for assistance, they could only assist with claims within a two-month window. I am now seeking a resolution for my refund as multiple emails have gone unanswered in recent weeks.

Subject: Assistance Needed with Missing Account Credit Dear Customer Service, I am reaching out regarding an ongoing issue with my account. I have been in contact with Lindsey G. about my account not being found, despite having previous orders and credit attached. I have provided details about past orders that were credited to my account, but it seems there is a discrepancy. Lindsey G. informed me on Jan 16, [redacted], that there is no account under my email addresses [redacted] or [redacted] Despite this, I have tried reaching out to Lindsey G. multiple times without a reply. In the past, I have also corresponded with Customer Experience Specialists Amanda M. and Julia Wilkins from the Customer Care Team regarding various orders. I am seeking a resolution to this matter and would appreciate a prompt response regarding the status of my account and the missing credit. Thank you for your attention to this matter. Best regards, Linda M.