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BicycleWarehouse.com Customer FAQ

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What is BicycleWarehouse.com's Phone Number?

The question we are asked most often is about how to talk to BicycleWarehouse.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent BicycleWarehouse.com Customer Questions

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Shipping and Returns

What is the return policy?

BicycleWarehouse.com has a return policy that allows customers to return unsatisfactory items within thirty days, provided they...
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How long does shipping take?

Shipping times from BicycleWarehouse.com vary based on the chosen shipping method, destination, and item availability. Standard...
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Can I track my order?

Customers can track orders made through BicycleWarehouse.com with a tracking number sent via email upon shipment. This number...
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What if I receive a damaged or defective product?

If a customer receives a damaged or defective item from BicycleWarehouse.com, they should inspect the product and its packaging...
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What is the process for returning a bicycle?

To return a bicycle to BicycleWarehouse.com, customers must first review the return policy on the website for eligibility and...
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Payment and Financing

What payment methods are accepted?

BicycleWarehouse.com accepts various payment options including major credit cards like Visa, MasterCard, American Express, and...
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Do you offer financing options for purchases?

BicycleWarehouse.com usually provides financing options to help customers manage the costs of bicycles and gear, with terms...
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Bicycle Assembly and Maintenance

Are bicycles assembled before shipping?

BicycleWarehouse.com usually ships bicycles either fully assembled or partially assembled, requiring some assembly, such as...
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Do you offer bike maintenance services?

BicycleWarehouse.com specializes in selling bicycles and cycling gear but does not usually offer maintenance services. It is...
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How do I maintain my bicycle?

Maintaining a bicycle involves checking tires for proper inflation, inspecting brakes for wear, cleaning and lubing the...
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International Shipping and Warranties

Do you offer international shipping?

BicycleWarehouse.com mainly serves customers in the United States but may offer some international shipping options. The...
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Are there any warranties on the products?

BicycleWarehouse.com generally provides warranties on many products, which vary by manufacturer and item type. Each product...
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Products and Discounts

Are there any special discounts or promotions available?

BicycleWarehouse.com regularly features various discounts and promotions to aid customers in saving money on their purchases,...
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What brands of bicycles do you sell?

Bicycle Warehouse offers a wide variety of brands catering to different riding styles, including Trek, Specialized, Giant,...
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What accessories do you sell for bicycles?

BicycleWarehouse.com provides a broad selection of bicycle accessories to enhance cycling enjoyment and utility. Their catalog...
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Is there a size guide for bicycle fitting?

BicycleWarehouse.com offers size guides on their website to help customers find the right bicycle fit. These guides typically...
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