What if I receive a damaged or defective product?

If you receive a damaged or defective product from BicycleWarehouse.com, we apologize for any inconvenience caused and are here to help. We strive to ensure that all products are in perfect condition, but sometimes issues may arise during shipping or manufacturing. In such cases, please contact our customer service team immediately within 7 days of receiving the item. We will guide you through the process of returning or exchanging the product free of charge. To expedite the process, please provide detailed information and possibly photos of the damage or defect. Our team will assess the situation promptly and work towards a satisfactory resolution, whether that be a replacement, repair, or refund. At BicycleWarehouse.com, we aim to provide excellent customer service and make sure you can enjoy your purchase hassle-free.