What should I do if my points are missing after a stay?

If a member finds that their Best Western Rewards points are missing after a recent stay, there are several steps they can take to resolve the issue. Firstly, it is important to ensure that the stay was eligible for earning points. Members can check the specific terms and conditions related to the earning of points for their stay, as certain reservations, such as those made through third-party booking sites, may not qualify for points. Next, members should review their account to confirm that the stay has been processed correctly. Sometimes, it may take a few days for the points to appear in their account after check-out. If the points are still missing after allowing sufficient time, members can gather relevant information such as the hotel name, stay dates, and the rate paid. While it is not recommended to directly contact Best Western Rewards, members should visit the official website to find further guidance or the appropriate contact information if required. Generally, providing all relevant details will assist in expediting any inquiries regarding missing points.