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Bedplanet.com Customer FAQ

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What is Bedplanet.com's Phone Number?

The question we are asked most often is about how to talk to Bedplanet.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Bedplanet.com Customer Questions

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Product Information

What are the dimensions of a queen size bed?

A queen size bed measures 60 inches in width and 80 inches in length, equating to 5 feet by 6 feet 8 inches. This size is ideal...
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What types of mattresses do you sell?

Bedplanet.com features a wide variety of mattresses to suit different preferences, including innerspring, memory foam, latex,...
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What are the available sizes for your beds?

Bedplanet.com provides a range of bed sizes including twin, full, queen, king, and California king, catering to various needs....
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Shipping and Delivery

Do you offer free shipping?

Bedplanet.com has varied shipping options, with free shipping often available based on promotions or total order value....
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How long does it take to deliver a bed?

Delivery times for beds purchased from Bedplanet.com can vary widely depending on factors like bed type, manufacturer, and...
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Can I track my order?

Customers of Bedplanet.com can generally track their orders using a confirmation email that contains a tracking number. This...
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Returns and Exchanges

What is your return policy?

Bedplanet.com has a return policy that generally allows returns of unused items in original packaging within thirty days of...
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Can I return a mattress after it has been slept on?

Bedplanet.com generally allows mattress returns after use, but it usually involves a trial period and specific conditions. Many...
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Do you offer a sleep trial for your mattresses?

Bedplanet.com offers a sleep trial on many mattresses, allowing customers to test them at home for 30 to 120 days. If the...
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Payment Options

Do you offer financing options?

Bedplanet.com typically provides flexible financing options to help customers manage costs when purchasing beds or mattresses....
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What types of payment do you accept?

Bedplanet.com accommodates diverse customer preferences by accepting major credit cards like Visa and MasterCard, along with...
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Order Management

Can I cancel my order?

Cancellation of an order from Bedplanet.com usually depends on how far along the order is in processing. If it has not shipped...
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Do you offer assembly services?

Bedplanet.com primarily sells bedding and furniture without offering assembly services directly. Most items arrive for home...
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Do you offer discounts for bulk orders?

Bedplanet.com does not clearly outline bulk order discounts, which may vary by product and ongoing promotions. It is wise to...
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