What Are Some Reviews for Barclays Credit Card?
Individuals thinking of applying for a Barclays credit card are provided with information on its overall ranking in the JD Power customer satisfaction survey. They are provided with a list of what customers like about the Barclays credit card (such as no annual fee options and competitive rates). Readers are also provided with a list of what customers did not like about Barclays credit cards (primarily poor customer service). The bottom line reviews for the Barclays card are mixed with some loving the card features and others disliking what Barclays has to offer.
Barclays credit card holders or those who are considering a Barclays credit card may be wondering how other customers feel about it. What are some of the reviews for Barclays credit card? You can get more information by contacting customer support here, and you can continue reading to see what customers like and dislike.
Overall Rating
Overall Barclays credit card rates 796 out of 1000 possible points in the JD Powers customer service satisfaction survey. This rating gives it just enough points to be in the top 10 major credit card companies, but it does rate lower than many major competitors.
What Customers Like
When asked what customers like about Barclays credit cards, some of their answers include:
- Barclays does not require a minimum balance in your account to qualify for a credit card.
- It offers cards with no annual fee and competitive interest rates.
- It offers customers with free credit scores that can be accessed at any time via the online portal.
- Barclays credit cards offer deferred financing options.
- It provides cardholders with ID theft protection and fraud liability protection.
- Barclays credit card can be used anywhere Visa or MasterCard are accepted.
- Customers like the easy to use app Barclays offers for managing credit card accounts.
- Barclays credit cards do have a reward system that customers enjoy.
What Customers Disliked
Some of the negative comments or complaints Barclays credit card customers have made deal with the following issues:
- Customer support was the biggest complaint among Barclays credit cardholders. Citing poor customer service or inability to access a customer support representative, some Barclays credit cardholders submitted negative reviews. Customers disliked the wait times on the phone and disliked the limited information via the online chat portal.
- A very limited ATM network in the United States was also a major complaint among Barclays credit cardholders.
- Barclays Bank that issues the Barclays credit card is only located in 11 states in the United States, making in-person banking difficult for those outside that service area.
Bottom Line
Reviews for Barclays credit card are mixed with some customers loving what Barclays has to offer and others looking elsewhere for their credit card needs. Barclays biggest complaints dealt with poor customer service. Its biggest pros were ease of using the card where Visa or MasterCard are accepted and Barclays easy to use the app. Overall, customer likes and dislikes were similar to reviews for other major credit cards on the market. For more information, contact Barclays credit card customer service here.
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