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B&H Photo Video Customer FAQ

Top Answers & How-to Guides

What is B&H Photo Video's Phone Number?

The question we are asked most often is about how to talk to B&H Photo Video customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I create an account on B&H's website?

To create an account on B&H's website, visit their site, find the "Sign In" or "Account" option, select to create a new...
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Recent B&H Photo Video Customer Questions

what hours is customer service open

B&H Photo Video's customer service hours are from Sunday to Thursday, 9:00 AM to 7:00 PM Eastern Time. On Fridays, they are open from 9:00 AM to 2:00 PM Eastern Time. The customer service is closed on Saturdays and major Jewish holidays. Please note that these times are subject to change so it's best to check the most recent information in case of adjustments.
Asked May 17, 2024 2:23 PM

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Products and Services

What products does B&H Photo Video sell?

B&H Photo Video offers a vast array of products tailored for both professionals and enthusiasts, including cameras, camcorders,...
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What is the warranty policy for products purchased at B&H?

B&H Photo Video's warranty policy varies by product type, generally including a one-year manufacturer's warranty for most...
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Does B&H offer price matching?

B&H Photo Video does have a price matching policy that lets customers request a match for lower prices on identical in-stock...
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Does B&H offer educational discounts?

B&H Photo Video does provide educational discounts for students and educators on a variety of items. Qualified individuals must...
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Ordering and Payment

What payment methods does B&H accept?

B&H Photo Video accepts various payment options including major credit cards, PayPal, checks, and money orders. They may also...
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How do I place an order on the B&H website?

Ordering from the B&H Photo Video website is simple. Begin by exploring products, then select an item to view its details. Add...
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Does B&H offer financing options for purchases?

B&H Photo Video provides financing options, including a B&H credit card that offers promotional terms. They may partner with...
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How can I create an account on B&H's website?

To create an account on B&H's website, visit their site, find the "Sign In" or "Account" option, select to create a new...
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Returns and Issues

What is B&H's return policy?

B&H Photo Video maintains a clear return policy, allowing for returns within fifteen days for most items in original condition....
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What should I do if I receive a damaged item from B&H?

If you receive a damaged item from B&H Photo Video, promptly inspect your order and keep all packaging. Document the damage...
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Shipping and Tracking

How can I track my order from B&H?

Customers can track their orders from B&H Photo Video by logging into their account and accessing the order history section, or...
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Can I pick up my order in-store at B&H?

Customers can indeed opt for in-store pickup at B&H Photo Video. After ordering online and selecting the in-store option, you...
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What is B&H's shipping policy?

B&H Photo Video's shipping policy offers various options, including standard ground, expedited, and international shipping....
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Membership and Discounts

How can I find product tutorials and guides on the B&H website?

To find product tutorials and guides on the B&H website, visit bhphotovideo.com and use the search bar for specific products....
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Are there any membership benefits available at B&H?

B&H Photo Video has a membership program that offers numerous benefits, including exclusive discounts, early notifications of...
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We look to the B&H Photo Video issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
B&H Photo Video issues reported to GetHuman
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