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Can I return items purchased online in-store?

Asked 2 years ago
Yes, items purchased online from Ann Taylor can typically be returned in-store. This often provides added convenience as customers can avoid shipping deadlines and expenses associated with returning items by mail. When returning items in-store, it is advisable for customers to bring along the original packing slip or confirmation email, as this can assist in the return process. Additionally, items should generally be in their original condition, unworn and with tags attached, to qualify for a full refund. Ann Taylor's return policy may have specific details regarding timelines and types of items eligible for return, so it is beneficial to check the current webpage for the most accurate and updated information regarding the return policy.
Answered Jul 12th 2025

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