What Do I Do If My American Greeting Cards Ecard Was Not Delivered?
When you send an e-card through AmericanGreetings.com you want to make sure it is properly delivered. When your e-card is not properly delivered, check the email address entered to make sure it was correct. Also, have the recipient check their spam or bulk folder to see if the e-card was delivered to that mailbox instead of the inbox. When those fail, you can email your confirmation receipt to AmericanGreetings.com for a resolution to the problem.
As more people move to digital communication, AmericanGreetings.com has stepped up to offer a number of e-cards that you can send to loved ones. You want to make sure they receive the cards you send, so what do you do if your AmericanGreetings.com e-card was not delivered? You can get help with this issue by contacting AmericanGreetings.com customer service here, and you can try the following to help get your e-card to the recipient.
How to Send an E-Card
When sending an e-card, follow the steps below. This will help ensure your card is delivered.
- Open AmericaGreetings.com.
- Select the e-card you wish to send.
- Click on "Personalize and Send" to add your own note or personal touch to the card.
- Add your own note (you can change the font or color here as well).
- Preview your e-card by clicking on the preview button on the screen. You want to make sure your e-card meets your requirements before sending it.
- Under Share or Send, choose Send via email.
- Enter the recipient's name and email address (you can also save this information in your address book).
- You can either set a delivery date, or the card can be sent automatically.
- You will be given the option of adding an electronic gift card to the greeting.
- Select Send to complete delivery of your card.
What to Do if the Recipient Doesn't Receive the E-Card
Even after following all the steps, the person who was going to get the card from you might not receive it. There are several things that could have prevented the card from being delivered. Here are some things you can do to try to correct this.
Email Issues
Go back into your AmericanGreetings.com account to see if the email address for the recipient was entered correctly. Transposed letters or numbers in the email address is the main reason AmericanGreetings.com e-cards are not delivered. Double-check the email address, and if it's incorrect, make the necessary changes and resend the e-card.
Bulk Mail and Spam Folder
Sometimes the ISP sends the e-card to a bulk folder or spam folder. Ask your intended recipient to check in their spam folder or bulk folder for the e-card. The e-card may be in that folder instead of the recipient's inbox.
When both of those fail, you can send your confirmation email to the intended recipient and AmericanGreetings.com to correct the error. AmericanGreetings.com works with ISPs to try to prevent e-cards from being sent to spam or bulk folders, and it is committed to customer service and making sure e-cards are properly delivered. For more assistance in getting an ecard delivered, contact AmericanGreetings.com customer service here.
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