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American Education Services Customer FAQ

Top Answers & How-to Guides

What is American Education Services's Phone Number?

The question we are asked most often is about how to talk to American Education Services customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any fees associated with managing my student loan account?

American Education Services usually does not impose fees for managing student loan accounts; their services include payment...

How can I manage my loan account online?

Managing a loan account online with American Education Services involves visiting their website and logging in. You can view...
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Recent American Education Services Customer Questions

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Loan Management

What options are available for making student loan payments?

American Education Services provides various methods for making student loan payments. Borrowers can pay online via their...
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Can I access my loan documents and statements online?

Borrowers can usually obtain their loan documents and statements online through American Education Services' secure portal....
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How can I manage my loan account online?

Managing a loan account online with American Education Services involves visiting their website and logging in. You can view...
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Can I make extra payments on my student loan?

Borrowers can indeed make extra payments on their student loans with American Education Services, which can reduce the...
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How do I update my personal information for my loan?

To update personal information for a loan with American Education Services, one usually needs to log into their online account...
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Repayment and Forgiveness

What are the eligibility requirements for loan forgiveness programs?

Loan forgiveness program eligibility varies by program, typically favoring federal student loan borrowers. Commonly, the Public...
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What happens if I miss a student loan payment?

When a borrower misses a payment, they may face late fees and negative effects on their credit score. Lenders often report...
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What options are available for student loan consolidation?

There are various options for student loan consolidation, including the Direct Consolidation Loan for federal loans and private...
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What are the repayment options for my student loans?

American Education Services provides numerous repayment options for student loans, including standard, graduated, extended, and...
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Deferment and Hardship

Can I defer my student loan payments if I am facing financial hardship?

American Education Services provides options for borrowers in financial hardship, such as deferment or forbearance. Deferment...
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What is the process for requesting a loan deferment?

Borrowers requesting a loan deferment with American Education Services should first confirm their eligibility based on reasons...
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What should I do if I can't afford my student loan payments?

If an individual struggles with student loan payments, they should consider options like income-driven repayment plans to...
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Loan Terms and Conditions

What is the interest rate on my student loan?

The interest rate on a student loan from American Education Services varies by loan type, origination date, and terms. Federal...
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Are there any fees associated with managing my student loan account?

American Education Services usually does not impose fees for managing student loan accounts; their services include payment...
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What happens if my loan is in default?

When a student loan defaults, serious consequences arise, such as immediate payment of the total balance, credit score damage,...
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