What is your policy on damaged or defective items?

Am-Autoparts.com has a comprehensive policy in place to address situations involving damaged or defective items. The company understands that receiving a damaged or defective product can be frustrating for customers, and they aim to resolve such issues efficiently. Typically, customers are encouraged to inspect their orders immediately upon receipt to determine if there is any visible damage. In the case of damage during shipping or if the item is defective, customers should document the issue, which may include taking photographs and retaining the original packaging. Once the customer has identified a problem, the next step is to follow the return or exchange process provided by Am-Autoparts.com. This process usually involves submitting a claim or request for return to the company, which may be initiated through their official website. It is important to do this promptly, as there may be time limits associated with returns or exchanges. Customers should look for specific instructions on how to return items, which typically outline the necessary steps, as well as any required information for processing the return. Additionally, it is advisable to check the current web page for detailed information regarding policies, including any updates related to returns, warranties, or product guarantees. This ensures that customers have the most accurate and relevant information at hand. By following these guidelines, customers can help facilitate a smooth resolution for any issues related to damaged or defective items.