What is your policy on damaged or defective items upon delivery?

American Signature has a policy in place to address concerns regarding damaged or defective items upon delivery. When customers receive their orders, it is crucial to thoroughly inspect the items before accepting the delivery. If any damage or defects are identified during this inspection, it is important for the customer to document the issues, including taking photographs if possible. In cases where damaged or defective items are discovered, customers are typically encouraged to report these issues as soon as possible. American Signature's policy may vary by location or order type, but usually there is a specific timeframe within which customers should reach out regarding any concerns. This allows for proper documentation and facilitates the return or exchange process. Customers are generally advised to check the current website for detailed information on the return policies, including instructions on how to initiate a return or exchange for damaged or defective products. It is always wise to maintain all original packaging materials to ease the return process. By following these procedures, customers can ensure a satisfactory resolution to any concerns related to their purchases.