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Alloy.com Customer FAQ

Top Answers & How-to Guides

What is Alloy.com's Phone Number?

The question we are asked most often is about how to talk to Alloy.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a size guide for clothing and shoes?

Yes, we have a size guide for both clothing and shoes. At Alloy.com, we understand the importance of finding the right fit for your...
Ask any question you have about Alloy.com customer service, get an answer now.
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Ordering

How do I place an order?

To place an order on Alloy.com, simply browse our website and add the desired items to your shopping cart. Once you have selected all...
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Can I cancel or modify my order?

Yes, you can cancel or modify your order on Alloy.com, but it must be done within a specific timeframe. If you wish to cancel or make...
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Returns

What should I do if I receive a damaged item?

If you receive a damaged item from Alloy.com, please contact our customer service team as soon as possible to report the issue. We...
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What is your return policy?

Our return policy at Alloy.com allows customers to return unworn and unwashed items within 30 days of purchase. To initiate a return,...
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Shipping

How do I track my order?

To track your order, simply log into your account on our website and navigate to the "Order History" section. From there, you can view...
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Do you offer international shipping?

Yes, we offer international shipping services to customers around the world. At Alloy.com, we understand that our customers come from...
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How long does shipping take?

Shipping times may vary depending on factors such as your location and the shipping method chosen during checkout. For standard shipping...
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Payment

What forms of payment do you accept?

We accept various forms of payment to provide a convenient shopping experience. At Alloy.com, you can settle your purchases using major...
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Services

Do you offer gift wrapping?

Yes, we offer gift wrapping services for all items purchased on Alloy.com. Our gift wrapping option allows you to add a special touch...
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Can I change the shipping address after placing the order?

Yes, you can change the shipping address after placing the order on Alloy.com. However, this can only be done if the order has not...
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Promotions

Are there any special promotions or discounts available?

Yes, there are special promotions and discounts available at Alloy.com. We frequently offer promotions such as seasonal sales, holiday...
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Sizing

Do you have a size guide for clothing and shoes?

Yes, we have a size guide for both clothing and shoes. At Alloy.com, we understand the importance of finding the right fit for your...
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Help me with my Alloy.com customer service issue

Ask any question you have about Alloy.com customer service. We will do our best to get you answers right away.
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