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Alloy.com Customer FAQ

Top Answers & How-to Guides

What is Alloy.com's Phone Number?

The question we are asked most often is about how to talk to Alloy.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Alloy.com Customer Questions

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Ordering Process

How do I place an order?

To place an order on Alloy.com, a user browses for products, adds them to their cart, and reviews the selections. After that,...
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What forms of payment do you accept?

Alloy.com generally supports various payment methods, such as major credit and debit cards and electronic transfers, though...
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Can I cancel or modify my order?

Alloy.com generally permits modifications or cancellations of orders, although this depends on the purchased item and timing....
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Can I change the shipping address after placing the order?

After placing an order on Alloy.com, changing the shipping address may be restricted and depends on the order status. If the...
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Returns and Damages

What should I do if I receive a damaged item?

If a customer receives a damaged item from Alloy.com, they should document the damage with photos and then check the return...
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What is your return policy?

Alloy.com does not have a standard return policy since it mainly provides services rather than tangible goods. Users should...
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Shipping Information

How do I track my order?

To track an order with Alloy.com, one should have their order confirmation number or account details ready. By visiting the...
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Do you offer international shipping?

Alloy.com mainly caters to a U.S. audience, so international shipping might be restricted. It is best to review individual...
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How long does shipping take?

Shipping durations can vary based on factors such as location, selected shipping method, and unforeseen delays. Generally,...
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Miscellaneous Questions

Do you offer gift wrapping?

Alloy.com is centered around financial solutions and digital services, so it does not provide gift wrapping. For gift wrapping...
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Are there any special promotions or discounts available?

Alloy.com may have varying promotions or discounts connected to services and events. Checking the official website regularly is...
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Do you have a size guide for clothing and shoes?

Alloy.com provides a detailed size guide for clothing and shoes, featuring measurements for different categories like tops,...
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