What should I do if I receive a damaged item?
Asked a year ago
If you receive a damaged item from Alloy.com, please contact our customer service team as soon as possible to report the issue. We will work with you to resolve the situation by either providing a replacement item or issuing a refund. In order to expedite the process, please have your order number and a description of the damage ready when contacting us. Your satisfaction is our top priority, and we are committed to ensuring that you receive a high-quality product that meets your expectations. Thank you for shopping with Alloy.com.
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