How does ACAS mediate workplace disputes?

ACAS mediates workplace disputes by providing a neutral third party to facilitate communication and negotiations between conflicting parties. The process begins with both parties agreeing to mediate and participating voluntarily. ACAS mediators create a safe and confidential environment where each party can express their concerns and perspectives. The mediator remains impartial throughout the process and ensures that everyone is heard and understood. They help parties explore possible solutions and work towards a mutually acceptable resolution. Mediation sessions can be held either in-person or virtually, depending on the circumstances. ACAS mediators do not impose decisions but facilitate open dialogue and guide parties towards reaching their own agreement. If an agreement is reached, it's formalized into a written document that can be legally binding.