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Acejewelry.com Customer FAQ

Top Answers & How-to Guides

What is Acejewelry.com's Phone Number?

The question we are asked most often is about how to talk to Acejewelry.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item from Acejewelry.com, we apologize for the inconvenience and are here to assist you promptly....
Ask any question you have about Acejewelry.com customer service, get an answer now.
Contact Acejewelry.com customer service

Ordering

How do I place an order?

To place an order on Acejewelry.com, simply browse our website and add the desired items to your shopping cart. Once you have finished...
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What payment methods do you accept?

We accept various payment methods to ensure convenient and secure transactions for our valued customers at Acejewelry.com. You can...
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Can I cancel or change an order after it has been placed?

Yes, you can cancel or change an order after it has been placed on Acejewelry.com. We understand that circumstances may change, and...
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Product Care

How do I care for my jewelry?

To care for your jewelry, it is important to keep it clean and stored properly. To clean your jewelry, use a soft cloth to gently wipe...
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Shipping

Do you offer international shipping?

Yes, we offer international shipping at Acejewelry.com. We understand that our customers may be located across the globe and we strive...
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How long does shipping take?

At Ace Jewelry, we understand the excitement of receiving your purchase promptly. The estimated shipping time may vary based on your...
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Can I track my order?

Yes, you can track your order. Once your order is placed, you will receive a confirmation email with a unique tracking number. Use...
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Returns

What is your return policy?

Our return policy at Acejewelry.com allows customers to return their purchases within 30 days of receiving the item. To be eligible...
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What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item from Acejewelry.com, we apologize for the inconvenience and are here to assist you promptly....
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Gift Services

Do you offer gift wrapping?

Yes, we offer complimentary gift wrapping for all orders placed on our website. At Ace Jewelry, we understand the importance of presentation...
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Authenticity

Are the products on your website authentic?

Yes, all the products available on our website, Acejewelry.com, are 100% authentic. We take immense pride in offering our customers...
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Services

Do you offer ring resizing services?

Yes, Ace Jewelry offers ring resizing services to ensure a perfect fit for our customers. Our team of skilled jewelers can resize various...
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Help me with my Acejewelry.com customer service issue

Ask any question you have about Acejewelry.com customer service. We will do our best to get you answers right away.
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