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Acejewelry.com Customer FAQ

Top Answers & How-to Guides

What is Acejewelry.com's Phone Number?

The question we are asked most often is about how to talk to Acejewelry.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Acejewelry.com Customer Questions

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Ordering and Payment

How do I place an order?

To place an order on Acejewelry.com, browse through products, select an item, click "Add to Cart," and proceed to checkout....
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What payment methods do you accept?

Ace Jewelry typically accepts major credit and debit cards such as Visa, MasterCard, American Express, and Discover, along with...
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Can I cancel or change an order after it has been placed?

Once an order is placed at Acejewelry.com, options for cancellation or modification may be limited due to their quick...
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Jewelry Care and Services

How do I care for my jewelry?

To care for jewelry, proper storage and gentle cleaning are essential. Store pieces in soft pouches or lined boxes and avoid...
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Do you offer gift wrapping?

Acejewelry.com does not clearly indicate if gift wrapping is available. Many jewelry retailers often offer this service,...
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Are the products on your website authentic?

Acejewelry.com ensures that its products are genuine by offering fine jewelry crafted from authentic materials sourced from...
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Do you offer ring resizing services?

Acejewelry.com specializes in various fine jewelry including rings, but their ring resizing policy can differ by item. It is...
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Shipping Information

Do you offer international shipping?

Acejewelry.com does provide international shipping, allowing customers from different countries to order jewelry. Policies,...
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How long does shipping take?

Shipping times at Acejewelry.com can differ based on the chosen method, destination, and processing time. Standard domestic...
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Can I track my order?

Customers of Acejewelry.com can track their orders after shipment, receiving a confirmation email with a tracking number and...
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Returns and Exchanges

What is your return policy?

Acejewelry.com has a return policy that allows returns within a certain time frame, requiring items to be in original...
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What if I receive a damaged or incorrect item?

If a customer receives a damaged or incorrect item from Acejewelry.com, they should first check their order confirmation and...
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