What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item from Acejewelry.com, we apologize for the inconvenience and are here to assist you promptly. Please contact our customer service team within 48 hours of receiving the shipment. Provide them with the order details, a description of the issue, and attach any relevant images for assessment. Our dedicated team will investigate the matter and assess the best course of action. Depending on the circumstances, we may offer a replacement or issue a refund for the damaged or incorrect item. Rest assured, we strive to resolve such cases swiftly and ensure your satisfaction.