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ACLens.com Customer FAQ

Top Answers & How-to Guides

What is ACLens.com's Phone Number?

The question we are asked most often is about how to talk to ACLens.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent ACLens.com Customer Questions

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Order Tracking

How do I track my order?

Customers can track orders from ACLens.com by visiting the order tracking section on the "My Account" page after logging in. If...
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How long does it take to receive my order?

Delivery times for orders from ACLens.com can differ based on shipping method, destination, and processing time. Standard...
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Can I cancel or change my order after it has been placed?

The ability to cancel or modify an order at ACLens.com relies on various factors and timing. Quick action is advisable, as...
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Returns and Exchanges

What is your return policy?

ACLens.com offers a clear return policy that allows returns of items in original condition within a specific time frame, with...
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Are there any restrictions on returns for contact lenses?

ACLens.com has a policy that generally does not allow returns of opened contact lenses due to health regulations. Defective or...
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What should I do if I receive the wrong prescription lenses?

If incorrect prescription lenses are received, verify the order with the eye care professional's prescription first. Then,...
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Shipping and Delivery

Do you offer international shipping?

ACLens.com usually provides international shipping possibilities for customers outside the U.S., though the specifics can...
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What payment methods do you accept?

ACLens.com provides a range of payment options, including major credit cards like Visa, MasterCard, American Express, and...
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Prescription and Insurance

Can I use my vision insurance to purchase products on ACLens.com?

ACLens.com generally does not accept vision insurance for online purchases, but customers may submit receipts for...
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Is prescription verification required for ordering prescription lenses?

Yes, ordering prescription lenses usually requires verification to match the specifications from your eye care professional....
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Can I use my FSA/HSA funds to purchase contact lenses?

You can indeed use Flexible Spending Account or Health Savings Account funds to buy contact lenses since they qualify as...
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Contact Lens Options

What is the difference between daily, weekly, monthly, and yearly contact lenses?

Contact lenses vary in use duration: daily lenses are for one-time wear, while weekly, monthly, and yearly options provide wear...
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Do you sell contact lens solution and accessories?

ACLens.com does indeed provide a variety of contact lens solutions and accessories, including cleaners, disinfectants, and...
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How can I find out if my contact lenses are in stock?

To check the stock status of contact lenses at ACLens.com, visit their website and use the search feature for your specific...
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Do you offer a subscription service for contact lenses?

AC Lens does not provide a subscription service for contact lenses, but they offer flexible ordering options for customers....
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