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ACLens.com Customer FAQ

Top Answers & How-to Guides

What is ACLens.com's Phone Number?

The question we are asked most often is about how to talk to ACLens.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use my FSA/HSA funds to purchase contact lenses?

Yes, you can use your FSA/HSA funds to purchase contact lenses. At ACLens.com, we accept FSA/HSA debit or credit cards as a payment...
Ask any question you have about ACLens.com customer service, get an answer now.
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Order Tracking

How do I track my order?

To track your order, simply log into your account on our website and go to the "Order Status" section. From there, you will be able...
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Shipping Time

How long does it take to receive my order?

The delivery time for your order from ACLens.com will vary depending on multiple factors. Typically, for in-stock items, standard shipping...
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Return Policy

What is your return policy?

Our return policy at ACLens.com is designed to ensure customer satisfaction. If you are not completely happy with your purchase, you...
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Order Modifications

Can I cancel or change my order after it has been placed?

Yes, you can cancel or make changes to your order on ACLens.com. However, it is recommended to act promptly as once an order has been...
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International Shipping

Do you offer international shipping?

Yes, ACLens.com offers international shipping. We understand that our customers are worldwide and we are committed to ensuring that...
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Payment Methods

What payment methods do you accept?

At ACLens.com, we accept a variety of payment methods to make your shopping experience convenient. You can choose to pay with all major...
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Vision Insurance

Can I use my vision insurance to purchase products on ACLens.com?

Yes, you can use your vision insurance to purchase products on ACLens.com. We accept most major vision insurance plans, including Eyemed,...
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Prescription Verification

Is prescription verification required for ordering prescription lenses?

Yes, prescription verification is required when ordering prescription lenses on ACLens.com. Ensuring accuracy and patient safety, a...
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Contact Lens Types

What is the difference between daily, weekly, monthly, and yearly contact lenses?

Daily, weekly, monthly, and yearly contact lenses differ in terms of wearing schedule and lens replacement frequency. Daily contact...
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Lens Accessories

Do you sell contact lens solution and accessories?

Yes, ACLens.com is your one-stop-shop for all your contact lens needs. We offer a wide variety of contact lens solutions and accessories...
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FSA/HSA Funds

Can I use my FSA/HSA funds to purchase contact lenses?

Yes, you can use your FSA/HSA funds to purchase contact lenses. At ACLens.com, we accept FSA/HSA debit or credit cards as a payment...
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Help me with my ACLens.com customer service issue

Ask any question you have about ACLens.com customer service. We will do our best to get you answers right away.
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