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What is your return policy?

Asked 2 years ago
ACLens.com has a comprehensive return policy that is designed to accommodate customers who may have ordered the wrong product or are dissatisfied for any reason. Generally, the policy states that customers have a specific time frame during which they can return their items. Typically, products must be returned in their original condition and packaging to qualify for a refund or exchange. It is also important to note that custom-made products, such as prescription eyewear, may have different return guidelines compared to standard items. In the case of receiving damaged or defective products, ACLens.com usually directs customers to initiate the return process promptly to ensure a smooth resolution. To initiate a return, customers may need to follow specific instructions which can often be found on the website, including any necessary forms or labels. For the latest details on the return policy, including time frames and any specific product exceptions, it is advisable to check the return policy section on the ACLens.com website. This will provide the most accurate and up-to-date information regarding returns, exchanges, and refunds. Additionally, customers interested in more personalized assistance may find relevant contact details on the current web page.
Answered Aug 19th 2025

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