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407ETR Customer FAQ

Top Answers & How-to Guides

What is 407ETR's Phone Number?

The question we are asked most often is about how to talk to 407ETR customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I dispute a toll charge on my account?

Individuals can indeed dispute toll charges on their 407 ETR account if they believe a charge is incorrect. It is crucial to...

How are toll rates determined for special events or holidays?

Toll rates on the 407 ETR during holidays or special events are set based on traffic demand and operational needs. Higher rates...
Ask any question you have about 407ETR customer service, get an answer now.

Recent 407ETR Customer Questions

How do I see my record of 407 usage?

To review your usage record of 407ETR, you need to log into your web account from the 407ETR website. Once you're signed in, you should be able to see an option for "My Account". In this section, you can view all trips made, as well as your complete transaction history. If you've not yet created a web account, you'll need to register first using your Transponder or Driver's Licence number. Each trip's details are typically available within 48 hours of using the 407, and the full invoice for the month is accessible shortly after the end of each billing period.
Asked Jun 8, 2024 1:56 PM

Help me with my 407ETR customer service issue

Toll Payment Processes

Can I dispute a toll charge on my account?

Individuals can indeed dispute toll charges on their 407 ETR account if they believe a charge is incorrect. It is crucial to...

How do I register for automatic payments?

To register for automatic payments with 407 ETR, individuals must create an online account by providing personal information....

What payment methods are accepted for toll payments?

407 ETR offers various payment options for tolls, including an electronic transponder for automatic payments, license plate...

How can I check my toll history online?

To view toll history online for 407 ETR, users should visit the official website, log into their accounts, or create one if...

What should I do if I receive a violation notice for a toll?

If a toll violation notice is received, one should first read it carefully to understand the details. If you believe the notice...

Rewards and Discounts

Is there a customer loyalty program for frequent toll payers?

Currently, 407 ETR does not have a specific loyalty program for frequent toll users, but they offer features like account...

Are there rewards programs for frequent users of 407ETR?

407ETR does not have a specific rewards program for frequent users, but it offers features like electronic toll collection for...

Are there any special discounts for seniors or low-income users?

Currently, 407 ETR does not have specific discounts for seniors or low-income users, but they do offer various pricing and...

What are the benefits of registering for an EZPass?

Registering for an EZPass offers numerous benefits for 407 ETR users, including quicker toll payments without stopping,...

Vehicle and Account Management

How are toll rates determined for special events or holidays?

Toll rates on the 407 ETR during holidays or special events are set based on traffic demand and operational needs. Higher rates...

Are there options for commercial vehicles in terms of toll rates?

407 ETR does offer various toll rates specifically for commercial vehicles, which take into account factors such as the vehicle...

Can I access my account information via a mobile app?

There is no dedicated mobile app for 407 ETR, but customers can use the mobile-friendly website to access account details,...

Transponder Information

What steps should I take if my transponder is not working?

To address a non-functioning transponder, first ensure proper installation and check the battery or power source. Clean the...

How can I update my vehicle information on my account?

To update vehicle details on a 407 ETR account, users should log into the online portal and find the option to edit vehicle...

What is the procedure for returning a damaged transponder?

To return a damaged transponder to 407 ETR, customers should pack it securely, include their account and contact details, and...

Can I use my transponder outside of Ontario?

The transponder from 407 ETR is intended solely for use on the 407 ETR highway and is not compatible with toll roads beyond...
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