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3D Hubs Customer FAQ

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How do I Contact 3D Hubs Customer Service?

The question we are asked most often is about how to talk to 3D Hubs customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent 3D Hubs Customer Questions

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Shipping and Delivery

How does 3D Hubs handle shipping and delivery?

3D Hubs coordinates shipping according to the hub's location and the customer's delivery address. Each hub selects its shipping...
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Are there any bulk order discounts available?

3D Hubs usually provides pricing options and incentives for bulk orders that may include discounts based on quantity. Reduced...
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What is the turnaround time for printing projects?

The time required to complete printing projects on 3D Hubs depends on several criteria like design complexity, material choice,...
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Ordering Process

How do I get a quote for a 3D printing project?

To receive a quote for a 3D printing project via 3D Hubs, you should visit their website to access the quote section, where you...
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Can I track my order status with 3D Hubs?

Yes, customers can track their order status with 3D Hubs through account logins on their website, which provides progress...
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Can I upload my own design to 3D Hubs?

3D Hubs allows users to upload their own 3D designs in various formats. This enables customization for prototypes and products...
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What file formats does 3D Hubs accept?

3D Hubs supports several file formats for 3D printing, notably STL, OBJ, and AMF, which are standard in the industry. It may...
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Is there a minimum order quantity for 3D printing?

3D Hubs generally does not impose a minimum order quantity for 3D printing, allowing customers to request one part or many. It...
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How do I place an order with 3D Hubs?

Placing an order on 3D Hubs involves several steps. First, create an account to manage your projects. Then, select your desired...
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Services Offered

What services does 3D Hubs provide?

3D Hubs provides a platform that connects users with various manufacturing partners for 3D printing, CNC machining, injection...
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What industries does 3D Hubs cater to?

3D Hubs serves a wide array of industries including automotive, aerospace, consumer goods, and medical sectors, providing...
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Does 3D Hubs offer design assistance?

3D Hubs mainly connects customers with local 3D printing services and does not provide direct design assistance. However, some...
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Materials and Capabilities

What materials are available for printing with 3D Hubs?

3D Hubs provides a diverse range of materials for 3D printing suited for various needs, including plastics like PLA and ABS,...
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How often does 3D Hubs introduce new materials or capabilities?

3D Hubs frequently updates its materials and capabilities several times a year based on customer needs and technological...
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Quality and Feedback

How do I provide feedback on my 3D Hubs experience?

Users can provide feedback about their 3D Hubs experience through the platform's feedback section or dedicated contact forms...
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How does quality control work at 3D Hubs?

Quality control at 3D Hubs is vital for ensuring product consistency and reliability. Each Hub employs its own quality measures...
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