Amazon Local Customer FAQ

If your returned item has been delivered to the Amazon return center, your refund should be processed within a few days. Keep an eye on your account for updates. If UPS tracking shows a delay, it won't affect the refund for the item already received by Amazon. If you have concerns or your refund doesn't appear after a reasonable time, you can check the most up-to-date contact information right here on this page to reach out to Amazon Local for assistance.

We're sorry to hear about the missing delivery. In such circumstances, we recommend you first check in a safe place or with neighbors, in case the delivery person left it there if you were not available. Sometimes, a package is marked as delivered before it's physically delivered, so please wait for another day. If the package is still missing after this, report the incident to Amazon Local so they can investigate and assist you further. Rest assured, Amazon Local is committed to resolving your issues promptly.

Yes, you can change your delivery address for Amazon Local orders. Just go to "Your Account" and select "Your Addresses." Here you can add, edit, or delete addresses. To choose a different delivery address while placing an order, select an address from your address book during the checkout process. Please note that changing your address here will not affect the delivery address of orders you've already placed. For those, you'll need to contact customer service directly as soon as possible to make changes.

It seems like you're experiencing an issue with billing. The total cost can increase due to a few factors like sales tax, handling charges or shipping fees. It might also include the costs of any additional services or premium options you selected. However, if your billing amount is excessively high and does not correlate with your item's cost or these extra charges, there could be a mistake. It is advisable to review your order and if the problem persists, you may need to cancel your order and try again. Ensure to check each step carefully when you place your order again to avoid any errors.