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1stperfume.com Customer FAQ

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What is 1stperfume.com's Phone Number?

The question we are asked most often is about how to talk to 1stperfume.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent 1stperfume.com Customer Questions

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Ordering and Tracking

How do I place an order?

To place an order on 1stperfume.com, visit the website, explore fragrances, select a product, add it to your cart, review your...
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How do I track my order?

To track an order from 1stperfume.com, customers can use the confirmation email to find their tracking number and shipping link...
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How long will it take to receive my order?

Delivery times for orders at 1stperfume.com can differ based on factors like shipping method, destination, and processing time....
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Can I cancel or change my order after it has been placed?

Once an order is placed at 1stperfume.com, it can be difficult to cancel or modify it due to quick processing. Customers should...
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Payment and Shipping

What forms of payment do you accept?

1stperfume.com accepts a range of payment methods, including major credit cards, debit cards, and possibly popular digital...
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Do you offer international shipping?

1stperfume.com generally provides various shipping options, including international delivery, though specifics depend on the...
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Do you offer returns or exchanges?

1stperfume.com has a return and exchange policy for unused items in original packaging, typically within a specified timeframe....
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Gifts and Promotions

Do you offer gift wrapping services?

While 1stperfume.com does not explicitly mention gift wrapping services, they offer many products suitable for gifts. Customers...
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Do you offer any discounts or promotions?

1stperfume.com often provides various discounts and promotions to enhance customer shopping. These may include seasonal sales,...
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Product Authenticity and Information

Are the products on your website authentic?

1stperfume.com ensures that its fragrance products are authentic and of high quality, sourcing directly from trusted brands....
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What is the shelf life of perfumes sold on your website?

The shelf life of perfumes from 1stperfume.com typically ranges from three to five years unopened and around three years once...
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Do you offer samples before purchase?

1stperfume.com offers a diverse selection of fragrances, but it does not clearly indicate a sample policy before purchase....
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Customer Service and Issues

Can I return a product if I don't like the scent?

Returning a fragrance product for personal scent preferences typically depends on the return policy of 1stperfume.com. Many...
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Can I gift a product to someone else?

You can definitely gift a product purchased from 1stperfume.com by entering a different shipping address at checkout. Consider...
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What should I do if I receive the wrong item?

If you receive the wrong item, first confirm the mistake by checking your order. Gather your order number and details about the...
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