Updated August 14, 2025

1stoplighting.com Customer FAQ

Recent 1stoplighting.com Customer Questions

Help me with my 1stoplighting.com customer service issue

Ordering Information

What is the return policy?

1stoplighting.com allows returns of unused and undamaged items within around thirty days of delivery. Items must be in original...

How long does shipping take?

Shipping durations depend on the selected method, destination, and item availability. Standard shipping generally takes three...

What forms of payment are accepted?

1stoplighting.com accommodates various payment methods, including major credit cards like Visa and MasterCard, as well as...

Can I track my order?

Yes, customers can track orders at 1stoplighting.com using a confirmation email with an order number. This allows tracking...

Can I cancel or modify my order?

Order cancellation or modification with 1stoplighting.com depends on the order status and specific policies. Generally, changes...

Are there any discounts or promotions available?

1stoplighting.com regularly features diverse discounts and promotions, which can lead to significant savings on lighting items....

Are there any special promotions for first-time customers?

1stoplighting.com often provides special promotions for first-time customers, which can include discounts or specific offers...

What happens if my order arrives damaged?

If an order from 1stoplighting.com arrives damaged, it is important to document the damage with photographs and retain the...

Do you offer international shipping?

1stoplighting.com mainly serves customers within the United States, and international shipping has specific conditions,...

Can I pick up my order in-store?

1stoplighting.com mainly functions as an online store and does not generally offer in-store pickups. Orders are mostly shipped...

Are there any warranty options available?

1stoplighting.com provides various warranty options that vary by product and manufacturer. Warranties generally cover defects...

Are there any installation instructions provided?

1stoplighting.com generally includes installation instructions on product pages. These often outline the necessary steps and...

Where can I find the product dimensions and specifications?

Product dimensions and specifications can usually be found on the individual product pages of 1stoplighting.com. By selecting a...

What are the energy efficiency ratings for your products?

1stoplighting.com features a variety of lighting products, many with energy efficiency ratings such as Energy Star...

Do you offer installation services for lighting products?

1stoplighting.com specializes in offering a variety of lighting products but does not provide installation services. Customers...

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