What happens if my order arrives damaged?

Asked a year ago
If your order from 1stoplighting.com arrives damaged, we have got you covered. Please inspect your package upon arrival and if you notice any damage, let us know immediately. Contact our customer support team, and we will guide you through the process of reporting and resolving the issue. To expedite the process, we kindly request that you provide us with photos of the damaged items and packaging. Once we receive your information, we will initiate a claim with the relevant shipping carrier and work towards resolving the situation promptly. Rest assured, we value your satisfaction, and we will do everything possible to ensure a hassle-free resolution and arrange for a replacement or refund based on your preference.
Jeff Whelpley is the editor / author responsible for this content.
Answered May 3, 2024

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