Contact Xbox

The best of the 3 ways to get in touch with Xbox by GetHuman

Xbox Phone Number
800-469-9269 · Customer Service
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  • Current hold time
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Xbox Live Chat
Xbox customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.
Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Xbox:

On November ** I accidentally paid for game pass for Consol. I meant to pay for game pa...
**.** was charged on my card from Xbox through Microsoft this morning at *:** am. I nee...
My Xbox account got permanently suspended for no reason
I sold my xbox and forgot to reset my console and the people whom i sold it to are usin...
My account was hacked and the hacker changed the email and password, I have tried the r...
I need to speak to somebody about my son's account. *** *** ****.
I purchased a dlc for destiny * but it was for a pc I need it for Xbox
Cannot connect to network. Comes up failed and all the rest says blocked. Used game system.
Says ibdo not own the right to the content i had payed for now i cant even play the gane
I have purchased multiple add on content for The Sims * which all of a sudden stopped w...
My Xbox no longer works and my friend no longer uses his account for the meantime until...
Umm y’all have a pending transaction in my cash app that I didn’t pay for and it took m...
I'm trying to connect my Xbox *** to the wireless network and I can't connect
Can't redeem xbox live card. It's telling me I have a credit card on file but I haven't...
More customer issues

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Xbox contact information - compared

Above are our top recommendations for how to contact Xbox, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Xbox by looking at which ones are the fastest and which ones other customers recommend the most for solving Xbox customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Xbox across the following mediums: Phone, Chat, Web.

Phone number / contactWaitVotes
Customer Service
38 mins592
Live Chat
Customer Service
59 mins418
Online Help
Customer Service
< 87 hrs1691

Does GetHuman work with Xbox?

GetHuman does not work with Xbox's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Xbox at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Xbox's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

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