How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Visionworks phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Here is how our research team describes the way the Visionworks phone system greets you: Welcome to the Visionworks Customer Care Center. For faster service, please visit us at visionworks.com and use our online chat to confirm, reschedule, or cancel an appointment, check your order status, or get answers to other frequently asked questions. To get routed to the appropriate customer service representative, please select the following options. If you have general questions, please press 1. If you are calling to make a new appointment or change an existing one, please press 2. If you are calling about a recent purchase at one of our stores, please press 3. For questions about our website or online ordering, press 4. If you are calling to obtain prescription parameters for an online order, please press 6. To locate a Visionworks store near you, please press 7.
Below are some clips we've found from Visionworks's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Welcome to the VisionWorks customer care center.
For faster service, please visit us at visionworks
dot com and use our online chat to make confirm, reschedule, or cancel an appointment, check your order status, or get answers to other frequently asked questions.
We are experiencing higher than usual hold times, and we apologize for the inconvenience.
To get you routed to the appropriate customer service representative, please select from the following options.
If you are calling to obtain prescription parameters for an online order, please press six.
To locate a vision work store near you, please press seven.
To repeat this menu, please press eight or remain on the line. Thank you.
If you have general questions, please press one.
If you are calling to make a new appointment or change an existing one, please press two."
Excerpt from a call with Visionworks
Monday, February 5, 2024 8:35 PM
What are the hours and when should I call?
Visionworks operates the call center for this 800-784-7427 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 10 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Visionworks phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Visionworks staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Visionworks is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 10 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Visionworks is Thursday.In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Visionworks number, but it is also the day with the shortest hold times.
More Ways to Contact Visionworks Customer Service
There are of course other ways to contact Visionworks customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Visionworks will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Visionworks customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Visionworks's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Visionworks agent. This phone number is Visionworks's best phone number because 60 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-784-7427 include and other customer service issues. Rather than trying to call Visionworks first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Visionworks has 1 phone number. It's not always clear what is the best way to talk to Visionworks representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Visionworks. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Visionworks. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.