How do I talk to a live human at Planet Home Lending?
A:Press 1 for English, then press # key. Then you must enter your Social Security number followed by # key.Our free phone can also navigate phone menus to get a live human at Planet Home Lending for you.
Q:
Does Planet Home Lending offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Wednesday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Planet Home Lending below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Planet Home Lending phone number to document the phone system.
Here is how our research team describes the way the Planet Home Lending phone system greets you: Thank you for calling Planet Home Lending. For English, press 1. Please enter your loan number followed by the pound key. If you do not know your loan number, press the pound key.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press # key. Then you must enter your Social Security number followed by # key.
Below are some clips we've found from Planet Home Lending's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Planet Home Lending.
For English, press one. Marcel Doss.
Year end statements were mailed by January thirty first.
Please enter your loan number followed by the pound key."
Excerpt from a call with Planet Home Lending
Thursday, April 4, 2024 1:26 AM
What are the hours and when should I call?
Planet Home Lending operates the call center for this 866-882-8187 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 76 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Planet Home Lending call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Planet Home Lending phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Planet Home Lending staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Planet Home Lending is Wednesday.The most busy day to call is Tuesday, which averages 110% more phone calls by comparison.Again, this is based on a sample of 76 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Planet Home Lending is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Planet Home Lending staffs the call center well on Wednesday.
Why Customers Call Planet Home Lending
Below is a sample of recent calls to Planet Home Lending, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting tax ID number: "I need the tax ID number for my tax form."
- From a call lasting 4m 19s , Apr 5, 2024 8:55 PM
Insurance inquiry: "I was wondering as far as the insurance, I was trying to see if I could add my car insurance."
- From a call lasting 9m 40s , Feb 22, 2024 9:36 PM
More Planet Home Lending Customer Service Contacts
There are of course other ways to contact Planet Home Lending customer service besides the phone. Below we list the best ones, by medium.
Planet Home Lending Customer Help Desk / Web Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- Planet Home Lending customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Planet Home Lending's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Planet Home Lending agent. This phone number is Planet Home Lending's best phone number because 162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-882-8187 include and other customer service issues. Rather than trying to call Planet Home Lending first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Planet Home Lending has 1 phone number. It's not always clear what is the best way to talk to Planet Home Lending representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Planet Home Lending. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Planet Home Lending. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.