Does Microsoft Teams offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-11pm EST.The least busy day is Thursday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Microsoft Teams below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Microsoft Teams phone number to document the phone system.
Here is how our research team describes the way the Microsoft Teams phone system greets you: Hi thanks for calling Microsoft.To help me best assist you I need to know if you are calling as a home user or business user?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from Microsoft Teams's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored.
And information collected on this call may be transferred to other countries.
To help me best assist you, I need to know if you are calling as a home user or as a business user."
Excerpt from a call with Microsoft Teams
Friday, November 8, 2024 5:16 PM
What are the hours and when should I call?
Microsoft Teams operates the call center for this 800-865-9408 phone number Mon-Fri 9am-11pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 70 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Microsoft Teams call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Microsoft Teams phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Microsoft Teams staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Microsoft Teams is Thursday.The most busy day to call is Monday, which averages 150% more phone calls by comparison.Again, this is based on a sample of 70 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Microsoft Teams is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Microsoft Teams staffs the call center well on Thursday.
When I called Microsoft Teams, I discovered that the phone support system is merely used to send customers online to get answers to their questions. Upon calling, I was first given the option to switch to Spanish. When I declined, I was next asked if I was calling as a home user or business account, and I said I was a home user. No buttons are given; the caller must actually speak their preference.
I was then asked to describe my problem, and I said that my video camera was not working properly. When I did, I was directed to an automated message that told me that support had been moved online and that I needed to visit help.microsoft.com. The message was repeated twice for my convenience, and when I remained on the line, the automated system asked me if I would like to receive a text message to the number I was calling from with that information.
I said that I would, and the automated system said that it would send a text message and to give it a moment to do so. At that moment, my phone dinged with a message from Microsoft directing me to their online support page. The automated system then wished me a pleasant day and automatically hung up.
Overall, my feelings on this site are a little bit mixed. On one hand, I appreciate that Microsoft wastes no time in letting the customer know that they cannot receive help over the phone and must go online to receive assistance of any kind. Given that some customer service numbers force the customer to wait through multiple menus before making clear that support must come online, this is a good touch.
It's also very helpful to get a text message option delivered right to your phone. This gets around the potential problem of not having internet available on your computer, and it makes it easy to get the information you need without having to write anything down. Considering that few people have pen and paper on them easily, this can erase an unnecessary step in the process.
On the other hand, not having any kind of access to phone support can make it difficult to get proper assistance with certain problems. I get that Microsoft wants to move all of its support online given that it's entirely focused on technological solutions, but not every issue can be solved easily via text or chat. Overall, I think Microsoft does a few things to make this easier for its customers, but it's not an ideal customer service experience.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Microsoft Teams
If you have time to do a bit of reading before you call Microsoft Teams, we recommend you read over some of our problem-specific articles.
This GetHuman Guide explains what Microsoft Teams is and several of its basic features. Users can also create channels to further organize their teams into departments or focus groups. Many users also find the Outlook integration helpful. To assist business owners, managers, and employees, a one-year free trial is available to new Microsoft users.
Service problems can occur at any time; that's why our team attempts to help you solve issues on your own. GetHuman creates easy-to-follow guides like the one above for consumers to follow when facing problems. Additionally, we provide a means of contacting the customer service department of big companies such as Microsoft when you require additional help.
Every video call or meeting on Microsoft Teams will have a background. You can change the background by blurring it or inserting an image of your choosing. You can change the background before a meeting by changing the default background. You can also change the background while a session is ongoing.
Click the link above to get answers to just about any Microsoft Teams customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Microsoft Teams, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with setup: "I need help setting up my account."
- From a call lasting 1m 43s , Jun 1, 2024 3:30 PM
Information about why customers call Microsoft Teams is extracted from issues that customers have reported to GetHuman.
This is Microsoft Teams's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft Teams agent. This phone number is Microsoft Teams's best phone number because 68,697 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-865-9408 include and other customer service issues. Rather than trying to call Microsoft Teams first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Microsoft Teams has 1 phone number. It's not always clear what is the best way to talk to Microsoft Teams representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Microsoft Teams. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Microsoft Teams. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
