A:Press # at each prompt asking for your phone number, then 3, then 1.Our free phone can also navigate phone menus to get a live human at Juno Internet for you.
Q:
Does Juno Internet offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · Mon-Fri 9am-9pm EST · Direct to a human · Already a member and have an account: press 1. Not a member yet: press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Juno Internet below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Juno Internet phone number to document the phone system.
Here is how our research team describes the way the Juno Internet phone system greets you: Already a member and have an account: press 1. Not a member yet: press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press # at each prompt asking for your phone number, then 3, then 1.
Below are some clips we've found from Juno Internet's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling Juno. Our menu options have changed.
Please listen carefully to all the choices before making your selection.
If you are already a member and already have an account, press one.
If you are not yet a member, press two.
To identify your account and expedite your call, we'll need to get the phone number associated with your account."
Excerpt from a call with Juno Internet
Monday, December 2, 2024 4:07 PM
The first phone menu
"Thank you for calling Juno. Our menu options have changed.
Please listen carefully to all the choices before making your selection.
If you are already a member and already have an account, press one.
If you are not yet a member, press two."
Excerpt from a call with Juno Internet
Sunday, January 28, 2024 4:22 PM
What are the hours and when should I call?
Juno Internet operates the call center for this 888-839-5866 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 189 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Juno Internet call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Juno Internet phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Juno Internet staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Juno Internet is Saturday.The most busy day to call is Monday, which averages 138% more phone calls by comparison.Again, this is based on a sample of 189 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
Calling Juno's 888-839-5866 phone number to inquire about internet service and antivirus software is a pleasant experience, thanks to the accessibility and knowledge of the customer service representatives. When I first got on the phone, an automated system offered just two choices for members or non-members. Since I don't currently have service or products with Juno, I selected the option for non-members and was led to another menu of two choices. This time, I could press 1 for help with internet service or 2 for Norton antivirus software.
While I was interested in learning about the costs for both, I decided to begin with internet service and chose 1. I was placed on hold and told to wait for the next available representative. While waiting, the automated system features a recording sharing details about antivirus protection for computers as music plays in the background. I thought that was a good use of hold time, since the added details shared helped me gather some questions for the rep.
After a hold time of less than 10 minutes, a rep came on the line and asked how he could help me. I shared that I was interested in Juno's internet packages as well as the antivirus software. He first explained that Juno offers both DSL broadband internet and dial-up access, one option that's actually free. This was surprising to me, so he shared that Juno provides free dial-up that's limited to 10 hours of internet access per month, which often appeals to older adults who don't use or need the internet as much. No contract is required for any of the internet packages, he told me.
He did explain that anyone signing up for dial-up or broadband internet service with Juno would need to have an active home phone or land line available. I wondered if this would affect phone access or calls, and he said no since Juno uses a different signal for the internet. The other two packages he recommended include unlimited internet access as well as free Norton antivirus online software to protect against internet threats. Both packages would require a modem, he explained, and some computer systems are not supported by Juno.
Once he explained the internet options, he advised me to visit Juno's website to read the specific differences between the broadband and dial-up services before making a decision. In addition, he let me know that I could also sign up for a free email account through Juno's website and shared the direct link with me. He noted I could read online about the different types of antivirus software and order via the website. The first month of Norton antivirus is free thanks to an online promotion, he added.
Without needing any other information, I thanked the rep for his time and the call ended. It was a productive call that I felt was worth the 20 minutes on the phone.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Juno Internet
If you have time to do a bit of reading before you call Juno Internet, we recommend you read over some of our problem-specific articles.
Juno is an innovative online platform designed to make financial management effortless and accessible for everyone. It combines banking, budgeting, and saving features to provide a comprehensive solution for individuals seeking to improve their financial well-being. With Juno, you can seamlessly connect all your bank accounts, credit cards, and financial accounts in one place, gaining a clear overview of your financial life. It enables you to track your income and expenses, set budgets, and receive personalized insights to help you make informed financial decisions. Juno also offers a high-yield checking account that helps you earn competitive interest rates on your savings while providing free cash withdrawals and no monthly fees. With its user-friendly interface and powerful financial tools, Juno empowers users to take control of their finances and achieve their goals.
Juno is an intelligent virtual assistant designed to provide support and answer user queries effectively. It utilizes advanced Natural Language Processing (NLP) algorithms to comprehend user input and generates appropriate responses. When a user asks a question, Juno breaks it down, analyzes the intent, and extracts relevant information. It then accesses a vast database of knowledge, including text documents, articles, and websites, to find the most accurate and up-to-date response. Juno's algorithms continuously learn and improve over time, adapting to different users and refining its responses based on user feedback. It strives to deliver a personalized and efficient user experience by understanding context, recognizing patterns, and applying semantic understanding. Juno works seamlessly across various platforms, including mobile devices, web browsers, and voice assistants, ensuring users can access information conveniently anytime and anywhere.
Using Juno offers a wide range of benefits. Firstly, Juno provides a hassle-free and user-friendly experience, ensuring seamless navigation for both beginners and experienced users. Secondly, Juno offers enhanced privacy and security features, safeguarding your personal information and protecting your online activities. Moreover, Juno provides reliable and high-speed internet connectivity, ensuring excellent browsing, downloading, and streaming experiences. Additionally, Juno offers a comprehensive suite of email services, enabling you to easily manage your emails, stay organized, and communicate efficiently. Juno also provides exceptional customer support, with dedicated representatives available to assist with any queries or technical issues. Lastly, Juno offers competitive pricing, providing cost-effective internet and email services for individual needs or business requirements. In summary, using Juno guarantees a convenient, secure, and efficient online experience, backed by reliable customer support and affordable pricing.
Click the link above to get answers to just about any Juno Internet customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Juno Internet, and their purpose. Are any of these similar to the reason you are trying to call?
Account deletion inquiry: "I got an email saying that our account was going to be deleted if I didn't upgrade."
- From a call lasting 20m , Oct 31, 2024 8:30 PM
Fraud alert inquiry: "I got some kinda email saying that you guys tried to charge my card and it wasn't going through."
- From a call lasting 9m 16s , Oct 2, 2024 3:30 PM
Information about why customers call Juno Internet is extracted from issues that customers have reported to GetHuman.
SpamDesk@Support.Juno.com - To report Abuse - Crimes, "Phishing," etc. use the E-mail address above: Abuse@Support.Juno.com. And to report Spam use the SpamDesk@Support.Juno.com.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Juno Internet will reply our your email.
Use this link to get online customer service support
As a last, sometimes only, resort- Juno Internet customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Juno Internet's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Juno Internet agent. This phone number is Juno Internet's best phone number because 5,520 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-839-5866 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Juno Internet first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Juno Internet has 2 phone numbers. It's not always clear what is the best way to talk to Juno Internet representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Juno Internet. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Juno Internet. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
