How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Holiday Inn Express phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 then 1, then 0
Below are some clips we've found from Holiday Inn Express's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling IHG Hotels and Resorts reservations.
To ensure high quality service, your conversation may be recorded.
Please see our privacy statement at I h g dot com slash privacy to understand how we use and protect information.
To help us get you to the right person, please tell me why you're calling today."
Excerpt from a call with Holiday Inn Express
Thursday, March 14, 2024 9:08 PM
What are the hours and when should I call?
Holiday Inn Express operates the call center for this 888-465-4329 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 114 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Holiday Inn Express phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Holiday Inn Express staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Holiday Inn Express is Sunday.The most busy day to call is Thursday, which averages 140% more phone calls by comparison.Again, this is based on a sample of 114 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Holiday Inn Express is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Holiday Inn Express staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why call this Holiday Inn Express number?
Below is a sample of recent calls to Holiday Inn Express, and their purpose. Are any of these similar to the reason you are trying to call?
Retrieve IHG account number: "I need to know I need to to find out my IHG account number."
- From a call lasting 7m 11s , Mar 30, 2024 2:57 PM
Complaint about hotel stay: "I drove an hour here an hour away to have a romantic week with my wife."
- From a call lasting 26m 53s , Feb 29, 2024 12:53 AM
Reservation modification inquiry: "I had canceled that, last week, and it's still saying I'm supposed to check-in because I switched it to a different date."
- From a call lasting 7m 9s , Feb 1, 2024 5:41 PM
Issue with hotel's phone: "I tried calling Holiday Inn Express in Tucumcari several times but the phone just rings and rings and rings."
- From a call lasting 15m 43s , Jan 3, 2024 11:42 PM
More Ways to Contact Holiday Inn Express Customer Service
There are of course other ways to contact Holiday Inn Express customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Holiday Inn Express customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Holiday Inn Express's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Holiday Inn Express agent. This phone number is Holiday Inn Express's best phone number because 882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-465-4329 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Holiday Inn Express first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Holiday Inn Express has 2 phone numbers. It's not always clear what is the best way to talk to Holiday Inn Express representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Holiday Inn Express. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Holiday Inn Express. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.