A:Press # if you are not a customer, then you must choose an option 1-5 or 9.Our free phone can also navigate phone menus to get a live human at HSBC (US) for you.
Q:
Does HSBC (US) offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 7am-12am EST.The least busy day is Monday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
Mon-Sun 7am-12am EST · Press ### to get an operator. · For lost, stolen cards, security center, or fraud, press star (*). Otherwise, enter your account, card, or social security number. If you are not a customer, press pound (#).
Toll-free · 24 hours, 7 days · For Premier members · For lost, stolen cards, security center, or fraud, press star (*). Otherwise, enter your account, card, or social security number. If you are not a customer, press pound (#). · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for HSBC (US) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this HSBC (US) phone number to document the phone system.
Here is how our research team describes the way the HSBC (US) phone system greets you: For lost, stolen cards, security center, or fraud, press star (*). Otherwise, enter your account, card, or social security number. If you are not a customer, press pound (#).
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press # if you are not a customer, then you must choose an option 1-5 or 9.
What are the hours and when should I call?
HSBC (US) operates the call center for this 800-975-4722 phone number Mon-Sun 7am-12am ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 66 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the HSBC (US) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HSBC (US) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HSBC (US) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HSBC (US) is Monday.The most busy day to call is Tuesday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 66 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call HSBC (US) is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that HSBC (US) staffs the call center well on Monday.
Why Customers Call HSBC (US)
If you have time to do a bit of reading before you call HSBC (US), we recommend you read over some of our problem-specific articles.
The fees associated with HSBC (US) accounts vary depending on the type of account and services provided. Most HSBC (US) accounts have monthly maintenance fees, which can range from $0 to $50, depending on the account type and balance requirements. Additional fees may apply for certain services such as wire transfers, overdrafts, non-sufficient funds, and foreign transactions. HSBC (US) also offers premium accounts with higher balance requirements but may waive some fees for those accounts. It is important to note that fee structures can change, and it is advisable to consult with HSBC (US) or review their fee schedule for the most up-to-date information on account fees.
HSBC (US) offers a range of accounts designed to meet various financial needs. These include checking accounts, which provide convenient day-to-day banking with features like online and mobile banking, debit cards, and access to ATMs. They also offer savings accounts, which help individuals save and grow their funds with competitive interest rates and easy access to their money. For customers looking to invest, HSBC offers investment accounts like retirement accounts, brokerage accounts, and investment advisory services to help them achieve their financial goals. Additionally, HSBC provides specialized accounts such as Premier, Advance, and Basic Banking, which offer added benefits and services tailored to different customer lifestyles and banking requirements. Overall, HSBC (US) offers a comprehensive range of accounts to cater to diverse financial needs.
HSBC (US) offers various convenient options for making deposits into your account. Firstly, you can deposit funds by visiting any of our branch locations across the country during operating hours. Secondly, you have the option to deposit checks safely and securely using our HSBC Mobile Banking app, which allows you to simply take a photo of your check and submit it electronically. Additionally, you can deposit cash and checks using our network of HSBC ATMs nationwide. Lastly, you can make deposits by transferring funds electronically from another bank account using online or telephone banking services. With these flexible options, HSBC (US) ensures that you can easily and efficiently deposit funds into your account, no matter your preferences or location.
Click the link above to get answers to just about any HSBC (US) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to HSBC (US), and their purpose. Are any of these similar to the reason you are trying to call?
Request transaction history: "I just wanted to know if there's a form that needs to be filled out or, you know, what the process is for that."
- From a call lasting 6m 54s , Sep 23, 2024 4:14 PM
Information about why customers call HSBC (US) is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- HSBC (US) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is HSBC (US)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HSBC (US) agent. This phone number is HSBC (US)'s best phone number because 8,226 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-975-4722 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call HSBC (US) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, HSBC (US) has 4 phone numbers. It's not always clear what is the best way to talk to HSBC (US) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for HSBC (US). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HSBC (US). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.