How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Food Lion phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu, next press 6.
Here is how our research team describes the way the Food Lion phone system greets you: Thank you for calling Food Lion so that we can promptly route your call to the appropriate team. Please listen carefully to the following menu options as they have recently changed. Calls may be recorded for quality and training purposes. Thank you for calling Food Lion. To speak to someone in our customer care department, press 1. To speak with a representative about Food Lion To Go, our online shopping service, press 2. If you are an employee and need assistance with a benefit or payroll issue, or if we're calling to verify employment, press 3. If you need assistance regarding a recent decline on a check or return payroll personal check, press 4. For donation and fundraising requests, press 5. If you need assistance with gift card sales, press 6. If you need our corporate headquarters address, press 7.
Below are some clips we've found from Food Lion's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"For calling Food Lion. So that we can promptly route your call to the appropriate team, Please listen carefully to the following menu options as they have recently changed.
Calls may be recorded for quality and training purposes.
Thank you for calling Food Lion. To speak to someone in our customer care department, press one.
To speak with a represent thank you for calling customer care.
We may be able to offer a quicker response to your questions without the wait.
Our virtual voice assistant can give you immediate answers to provide your MVP card number.
Update your account information, provide your rewards balance, provide general information around Food Lion to Go.
If your question is not answered, you will still have the opportunity to be connected to one of our customer care representatives."
Excerpt from a call with Food Lion
Friday, January 12, 2024 1:46 PM
The first phone menu
"You for calling Food Lion. So that we can promptly route your call to the appropriate team, Please listen carefully to the following menu options as they have recently changed.
Calls may be recorded for quality and training purposes.
Thank you for calling Food Lion. To speak to someone in our customer care department, press one.
To speak with a representative about Food Lion To Go, our online shopping service, press two."
Excerpt from a call with Food Lion
Thursday, April 4, 2024 8:37 PM
After you press 2
"If you are an employee and need assistance if your order ID is fully numeric, press one.
For order IDs containing a letter from a to z, please press two."
Excerpt from a call with Food Lion
Thursday, April 4, 2024 8:40 PM
What are the hours and when should I call?
Food Lion operates the call center for this 800-210-9569 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Food Lion phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Food Lion staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Food Lion is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Food Lion is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Food Lion staffs the call center well on Friday.
Why call this Food Lion number?
Below is a sample of recent calls to Food Lion, and their purpose. Are any of these similar to the reason you are trying to call?
Unclear purpose: ""
- From a call lasting 2m , Apr 4, 2024 8:37 PM
Seeking job opportunities: "I wanna talk to yeah about job for me."
- From a call lasting 3m 30s , Apr 4, 2024 8:33 PM
Job application inquiry: "I put attention for job."
- From a call lasting 1m 16s , Apr 4, 2024 8:31 PM
Speak to manager: "I need to speak to the manager, please."
- From a call lasting 1m 17s , Apr 4, 2024 8:25 PM
Confusion about purchases: "I got turkey pies."
- From a call lasting 2m 47s , Apr 4, 2024 7:52 PM
Job application inquiry: "Get our potential for job."
- From a call lasting 6m 22s , Apr 4, 2024 7:42 PM
Inquiry about purchase: "I asked you what I got with my cookies."
- From a call lasting 1m 26s , Apr 4, 2024 7:37 PM
Confusion with caller: "How do you know my name?"
- From a call lasting 3m 52s , Apr 4, 2024 7:32 PM
Connection issue: "Do you hear me? Do you hear me?"
- From a call lasting 3m 25s , Apr 4, 2024 7:27 PM
More Ways to Contact Food Lion Customer Service
There are of course other ways to contact Food Lion customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Food Lion customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Food Lion's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Food Lion agent. This phone number is Food Lion's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-210-9569 include and other customer service issues. Rather than trying to call Food Lion first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Food Lion has 1 phone number. It's not always clear what is the best way to talk to Food Lion representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Food Lion. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Food Lion. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.