How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Dun & Bradstreet phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Dun & Bradstreet number should go right to a real human being
Below are some clips we've found from Dun & Bradstreet's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Dun and Bradstreet.
This call may be monitored or recorded for quality assurance.
Please listen carefully as our menu options have changed.
Allowing you to speak your selection.
To access the DMV report for your business or another business, say report.
To learn how D and B products can help you manage your business credit profile, say products.
You can also say help with billing.
Speak to my relationship manager, or customer service.
We appreciate your patience as you wait for the next available agent.
Did you know that for faster service on things like company updates, checking the status of a ticket, or password reset, you can visit our digital service center located at service dot d n b dot com.
Again, that's service dot d n b dot com.
Please choose one of the following. Update my DUNS file.
Product help. Services help.
Or something else?"
Excerpt from a call with Dun & Bradstreet
Tuesday, March 26, 2024 2:29 PM
In fact, much of this information on this page is superfluous because this Dun & Bradstreet phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Dun & Bradstreet operates the call center for this 800-234-3867 phone number Mon-Fri 7am-8pm CT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 51 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dun & Bradstreet phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dun & Bradstreet staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dun & Bradstreet is Wednesday.The most busy day to call is Thursday, which averages 167% more phone calls by comparison.Again, this is based on a sample of 51 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Dun & Bradstreet is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dun & Bradstreet staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Dun & Bradstreet number?
Below is a sample of recent calls to Dun & Bradstreet, and their purpose. Are any of these similar to the reason you are trying to call?
Request to cancel subscription: "I want to cancel my subscription, it's impossible to do."
- From a call lasting 12m 12s , Mar 26, 2024 2:29 PM
Confusion about received letter: "I have a letter from you guys, I want to know what it is about."
- From a call lasting 5m 39s , Mar 12, 2024 6:16 PM
More Ways to Contact Dun & Bradstreet Customer Service
There are of course other ways to contact Dun & Bradstreet customer service besides the phone. Below we list the best ones, by medium.
There's a live chat option in the header of the site where you can talk with a Dun & Bradstreet Credibility Corp Credit Advisor
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Dun & Bradstreet provides this option.
As a last, sometimes only, resort- Dun & Bradstreet customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Dun & Bradstreet's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dun & Bradstreet agent. This phone number is Dun & Bradstreet's best phone number because 612 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-234-3867 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Dun & Bradstreet first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Dun & Bradstreet has 3 phone numbers. It's not always clear what is the best way to talk to Dun & Bradstreet representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Dun & Bradstreet. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dun & Bradstreet. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.