How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Delta Dental Illinois phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "None of These" at first menu, then Say, "No."
Here is how our research team describes the way the Delta Dental Illinois phone system greets you: Are you a prescriber, provider, group administrator, or none of these?
Below are some clips we've found from Delta Dental Illinois's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Delta Dental. We're happy to provide you with the most up to date information.
However, any future changes may affect our payment for services.
Are you a provider, a subscriber, a group administrator, or none of these?"
Excerpt from a call with Delta Dental Illinois
Saturday, February 10, 2024 3:35 PM
The first phone menu
"Welcome to Delta Dental. We're happy to provide you with the most up to date information.
However, any future change may affect our payment for services.
Are you a provider, a subscriber, a group administrator, or none of these?
Okay. Are you a personal representative?
Caregiver, or family member calling on behalf of a covered person? Yes or no?
I'm sorry. I didn't hear a response.
Please answer yes or no. Are you calling on behalf of someone who has coverage, including yourself?
I'm sorry. I still didn't hear a response.
Is it possible your phone is on mute? Let's try using the keypad.
If you are calling to provide assistance to someone who has coverage, press one.
Otherwise, press two."
Excerpt from a call with Delta Dental Illinois
Monday, March 11, 2024 5:08 PM
What are the hours and when should I call?
Delta Dental Illinois operates the call center for this 800-524-0149 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of NaN calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Delta Dental Illinois phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Delta Dental Illinois staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Delta Dental Illinois is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of NaN calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Delta Dental Illinois is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Delta Dental Illinois staffs the call center well on Monday.
Conclusion and closing notes
This is Delta Dental Illinois's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Delta Dental Illinois agent. This phone number is Delta Dental Illinois's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-524-0149 include and other customer service issues. Rather than trying to call Delta Dental Illinois first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Delta Dental Illinois has 1 phone number. It's not always clear what is the best way to talk to Delta Dental Illinois representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Delta Dental Illinois. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Delta Dental Illinois. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.