How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Cumberland Farms phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Here is how our research team describes the way the Cumberland Farms phone system greets you: Listen closely to the following options before making your selection. If you know your party's extension, you may dial it at any time. For guests of our store with questions about SmartPay credit or debit card transactions, products offered, or general customer service, please press 1. For store and facility support, press 2, or gasoline dispatch, press 3. For employment verification, press 4. For the Department directory, press 5. For the 24/7 Security office, press 6. For the receptionist, press 0.
Below are some clips we've found from Cumberland Farms's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling the EG America store support center, providing service through a variety of fuel and convenience retailers across the US.
Please listen closely to the following options before making your selection.
If you know your party's extension, you may dial it at any time.
For the department directory, press five.
For the twenty four seven security office, press six.
To reach out to the receptionist, press zero.
For guests of our store with questions about SmartPay, credit or debit card transactions, products offered, or general customer service, please press one.
For store IT and facility support, press two."
Excerpt from a call with Cumberland Farms
Thursday, January 4, 2024 12:33 AM
What are the hours and when should I call?
Cumberland Farms operates the call center for this 800-225-9702 phone number Mon-Fri 8am-8pm, Sat-Sun 8am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 156 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cumberland Farms phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cumberland Farms staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Cumberland Farms is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 156 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Cumberland Farms is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Cumberland Farms staffs the call center well on Thursday.
Why call this Cumberland Farms number?
Below is a sample of recent calls to Cumberland Farms, and their purpose. Are any of these similar to the reason you are trying to call?
Change ATM card linked: "I want to change my account attached to my ATM card to another card."
- From a call lasting 4m , Feb 20, 2024 7:44 PM
Inquiring about job openings: "I was curious to find out I had seen I didn't know who to speak with that's why I'm calling you."
- From a call lasting 3m 19s , Feb 8, 2024 9:48 PM
More Ways to Contact Cumberland Farms Customer Service
There are of course other ways to contact Cumberland Farms customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Cumberland Farms will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Cumberland Farms customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Cumberland Farms's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cumberland Farms agent. This phone number is Cumberland Farms's best phone number because 936 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-225-9702 include and other customer service issues. Rather than trying to call Cumberland Farms first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Cumberland Farms has 1 phone number. It's not always clear what is the best way to talk to Cumberland Farms representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Cumberland Farms. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cumberland Farms. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.